Southern Railway — tte

Address:

Hyderabad, Telangana

I have booked 2 tatkal tickets for my friend and myself to travel from secunderabad to duvvada on 28th december 2018 for visakha express. When i was booking, it was tqwl. Finally one ticket got confirmed and other was in wl. When we were get into the train, tte asked us to show tickets and he asked me to pay the fine for sitting sl. We told him one got confirmed and other in wl with one pnr#. As i'm not aware of the rules so i have taken general ticket as well, bcz as we are ladies moreover travelling night time. So if any issues with tte for safe side i have taken general ticket also. Today i got to know that, as per the irctc rules if its same like above situation it's treated as partial confirmation and the other can sit without any fine. But he forced us to pay fine rs.410/- and not even given any berth. And he asked me to go to general bhogi in running train if we are not ready to pay that amount. I was adjusted in my friends seat entire journey. I didn't get tatkal cancellation refund and paid for general ticket and tte 410/- fine. I have called to railway customer care people in train but they didn't even respond properly. So i thought it's all useless. And throw my tte slip after my journey. Today i have gone through the sites got to know this situation how tte made us fools. How tte charged without knowing any rules? They literally looking for money. I need a solution for this. Please help me.