Spice Jet Airlines — Fraud in Student fare Tickets -PNR-ZF4TUD

My daughters (students) booked tickets from Mumbai to Trivandrum on a Spicejet flight dated 15th December 2020. Spicejet collected college ID details while booking giving an impression that they are doing a real service to students.

Spicejet communicates on its website that the Student Fare tickets ae refundable and gave the false impression that cancellation fee will not be charged. If they are ethical, they should have mentioned cleary that it is partially refundandable OR 30% refundable, etc. so that we can book with full and proper knowledge. Mentioning refundable without detailing the specifics (such as %) at the pre-booking stage is intentional and meant to cheat and commit fraud on the students. Using the word, refundable generally implies 100% refund unless specifically mentioned as partial.

I quote from their site the details on the link - https://www.spicejet.com/StudentDiscountLanding.aspx

Student Discount - *Terms and Conditions:

The Student Discount Scheme (the “Scheme”) is valid on bookings made online at www.spicejet.com or through the Reservations of SpiceJet Limited (the “Company”) by opting for the Scheme.
SpiceJet will provide up to 6% discount on the base fare on domestic flights and up to 12% discount on base fare on flights to/from London. All other applicable charges/ fees/ taxes etc. are payable by the passenger.
Effective October 8, 2020, students with bookings on domestic flights made under the scheme will be entitled for a check-in baggage allowance of 25 kg upon showing their valid Student ID card at the check-in counter. For flights to/from London, the standard baggage policy shall apply on bookings made under this scheme.
The Scheme is valid for both, one way and round trip bookings.
The Scheme is only valid for bookings made for travel on flights within India and for flights to/from London.
Bookings made under the Scheme are changeable and refundable, but are NOT transferable (no name changes shall be permitted).
The Scheme is applicable only for students, age of 12 years and above, belonging to a bonafide school/university in India; AND is NOT applicable to any friends and/or relatives.
It is mandatory for the students to carry a valid ID Card and display it at the time of check-in at the airport.
Limited inventory is available under the Scheme on first-come, first-served basis.
This Scheme, in no manner, cannot be clubbed with any other scheme/offer/discount/ promotion etc.
The company reserves the right to amend/cancel/withdraw the Scheme at any time without any prior intimation.
All other Terms of Carriage shall be applicable. Please visit https://www.spicejet.com/Tnc.aspx for more details.
In the event of any discrepancy arising out of any matter connected with this Scheme, the Company’s decision in such regard shall be final and binding.

We have asked them (Mr. Vivek Kumar Singh - SpiceJet Customer Relations - [protected]@spicejet.com) to issue a full refund as what they have done is fraudulent and I'm sure they have cheated and misled several students into booking tickets in their airline because of this false commitment. Even the mentioned fact of changeable was not allowed and cancellation fee started displaying when we tried to change the date.

We want to claim a full refund along with Rs. 1, 00, 000/- for damages and mental harassment over such as basic and trivial issue.

Please advice how to take this formally.