Spice Jet Airlines — inconvenience caused by spicejet and full-refund against my flight booking

Address:

AI-NL-ML Group, Department of Computer Science and Engineering, Block-3, IIT Patna, Patna, Bihar, 801103

Dear sir/madam

It is to inform you that my journey was planned from patna to kishangarh airport on 2 jan. 2020. The itinerary details are as follows

1) sg 8722: patna/t1 to delhi/t3
2) sg 2768: delhi/t1 to kishangarh/t1

My first flight was re-scheduled at 10:25 am (Originally it was at 9:25 am) and landed at 12:45 pm in delhi/t3 instead of 11:15 am. My second flight was on 01:20 pm which departure at the correct time. As per spicejet policy, check-in counter remains open 45 minutes from departure of the flight. But, time left between landed flight (Sg 8722) at delhi and departure flight (Del to kqh) was less than 45 minutes. Note that original layover (If flight not delayed) was about 2 hours which was sufficient to change the delhi terminals t3 to t1 (To catch del to kqh) as well as for the check-in for next flight. If time left was less than 45 then how can the passenger catch the flight in less time?? Unfortunately, i missed the flight

As per spicejet supporting staff available at the delhi t3 airport, the next flight should be delayed which was not the case on reaching delhi airport t1. Moreover, no other flight was provided by spicejet. Instead of delaying the flight, they are showing no show on my seat. Noted that i have booked flight to save my time and to have a comfortable journey, but, the case was reversed. I have faced so many difficulties due to your inconvenience. I also talked to your staff at delhi airport and they are saying they have sent the complaint to senior members of spicejet. They have also provided me one receipt having spicejet stamp, mentioning about full refund.

So, i have raised the complaint to the spicejet customer care and considering my request they are saying "we have refunded the full amount of inr 1, 653/- for sg-2768 (Delhi kishangarh) sector and we regret our inability to provide any further refund." are they playing joke with me? On what basis they are returning this amount?? are they want to make profit from the customer even in the case of inconvenience caused. moreover, the amount transferred is not visible to my cleartrip account.

So, i request you to help in full-refund of my journey from patna (Pat) to kishangarh (Kqh) which was about 7, 018 inr.


Waiting to hearing from you.


Best regards
Naveen saini