Spice Jet Airlines — misbehaviour, arrogance and not listening by spicejet executive and book connected flight and delayed and miss connected flight

Address:

180001

This mail is in regards to bad attitude and ignorance approach shown by jammu spice jet executive (Ladies) with my family members (Especially 65+ years old father and mother, wife and one year kid).

While i was returning from vaishno devi to jammu airport reached airport at 12:30pm (Before 45 min of flight departure).
Date of travel:

Even in katra, my mobile signals were not good and unable to see flight details in online yatra portal. I am able to see indigo flight details from delhi to ranchi but jammu to delhi spice jet logo and other details do not appear in my phone and due to this did bag check-in indigo airlines and stand 20 min to reach counter for the ticket and then realize my flight with spice jet. At the same time reached to spice jet and still 23 min left for flight departure but your staff members attitude was pathetic and not even listening.

Major concerns:

• everyone does mistake in life. I was traveling with my 6 family members (Especially 2 senior citizens and 1-year-old kid – we went for birthday pray for my kid to vaishno devi). That is a separate story. But, my question to you if the flight gets delayed by airlines then you guys can do onboarding within 10-15min of time but why your ladies executive seating at the desk is so arrogant and not even listening to my family excuse? She called flight crew members after my wife started crying then it was too late and not getting attention and missed my flight. That lady staff member intention was to give another ticket. Even in first interaction told me to book another ticket or will check how much extra need to pay.
• after flight missed paid 48k for 6 members to re-book flight from jammu to delhi. My another question to you, i paid 48k then your flight delayed from srinagar to jammu and due to this, i missed another connecting flight from delhi to ranchi.in the first circumstance, there was my mistake but that mistake can be overlooked by your staff members. You tell me why i have to pay 48k + another indigo airlines rescheduling cost? I lost one day and lost my baby birthday celebration at my home place and my family (Especially father/mother) humiliated by your executive and tell me all are my issues.
• i spent 48k to spice jet + 6k to indigo + 22k to hotel and cab due to your executive arrogance, flight delay, and misbehavior. At one stage i was wrong but not in all cases.
• i would request you to please align your team members to look airport security videos and overall conversation. If at any place i was wrong then will not ask any question else i need action from you?

Regards,
Hari shankar
+[protected]