| Address: | 80, vasant vihar, phase 1 |
Sir,
I was booking a flight from Dehradun to Jaipur on 30.03.2022 in the name of Mrs. Vibha Arya with mobile no. [protected] and email id elec.ombudsman.[protected]@gmail.com. I paid Rs. 4408 through Google pay, The transaction was showing pending for a long time but money was debited from my account. I then made another booking through my debit card which was successful. I called customer care and I was told that the money will be credited within 7 days. After 7 days of contacting customer care I was told that it was from google pay so I contacted customer care. I was told by them to contact the bank that the transaction was successful at their end. I contacted the bank and raised a complaint and then today I was told by the bank customer care that the money was credited to the beneficiary and transaction was successful at their end. I am enclosing the screenshot of the google pay transaction details for Rs. 4408.00
I request you to kindly refund the money as booking was not successful for this transaction.
with regards
vinod rawat
trailing emails to spicejet
From: Vinod Rawat
Date: Thu, Dec 15, 2022 at 1:38 PM
Subject: Re: Fwd: Refund of Rs. 4408
To: NodalOfficer
This is really irresponsible behaviour of such a big organization that I never heard anything about my money yet and also haven't received it into my account.
Now I am forced to file a complaint before concerned authority.
Vinod Rawat
On Sat, Sep 24, 2022 at 5:48 PM NodalOfficer wrote:
Dear Mr. Rawat,
Greetings from SpiceJet.
This is with the reference to your trailing email.
Please note that we are working upon your concern and we shall get back to you with the update.
We assure you of our best attention at all times.
Thanks & Regards,
Chanchal Chauhan,
From The Office Of Nodal Officer, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: NodalOfficer [[protected]@spicejet.com]
Sent: 19/09/2022 19:12
To: [protected]@gmail.com
Subject: RE: Fwd: Refund of Rs. 4408
Dear Mr. Rawat,
Greetings from SpiceJet.
This is with the reference to your trailing email.
Please be informed that we have again shared your concern with the respective team and we shall get back to you with the update.
We assure you of our best attention at all times.
Thanks & Regards,
Chanchal Chauhan,
From The Office Of Nodal Officer, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: Appellate Authority [[protected]@spicejet.com]
Sent: 28/08/2022 20:51
To: [protected]@gmail.com
Subject: RE: Fwd: Refund of Rs. 4408
Dear Mr. Rawat,
Greetings from SpiceJet.
This is with the reference to your trailing email.
Please note that we are working upon your concern and we shall get back to you with the update.
We assure you of our best attention at all times.
Thanks & Regards,
Chanchal Chauhan,
From The Office Of Nodal Officer, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: Vinod Rawat [[protected]@gmail.com]
Sent: 02/08/2022 17:10
To: [protected]@spicejet.com
Cc: [protected]@spicejet.com
Subject: Fwd: Refund of Rs. 4408
Sir,
Kindly check my trailing emails to nodal officer for redressal of my grievance for refund of money which was deducted at the time of booking a flight but the same has yet not been refunded after a long period even after so much persuasion.
Now I am forced to contact you and also going to file a complaint against Spicejet for the same. I also want a compensation of Rs. 2000.00 for such a deliberate delay and lackadaisical working of your Airlines for holding my money for that long without any reason, while I was told that I will get refund within 3-4 working days.
Vinod Rawat
[protected]
[protected] Forwarded message[protected]
From: Vinod Rawat
Date: Sat, Jul 16, 2022 at 10:21 AM
Subject: Re: Refund of Rs. 4408
To: NodalOfficer
I haven't heard anything from you end till now it's really surprising that you are holding the money for so long now am going to file a complaint against your airlines for such a behaviour and intentionally delaying the refund without any reason.
On Tue, Jun 21, 2022, 17:27 NodalOfficer wrote:
Dear Mr. Rawat,
Greetings from SpiceJet!
This is with reference to your trailing mail.
We regret the inconvenience caused due to the delay in processing the request.
Please be informed that we have shared the details with the concerned team to process the request on priority and we shall get back to you at the earliest. Your patience in this regard is highly appreciated.
Assuring you of our best attention at all times.
Thanks & Regards,
Sakshi Gupta,
From The Office Of Nodal Officer, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
[protected] Original Message[protected]
From: Vinod Rawat [[protected]@gmail.com]
Sent: 20/6/2022 5:28 pm
To: [protected]@spicejet.com
Cc: [protected]@gov.in
Subject: Re: Refund of Rs. 4408
It had been more than one month of complaining for refund and I still have not got refund from you. I dont know if you really have professionals in your concerned department of you are intensionally delaying the matter. How long do you think I have to keep patience, is there any time limit.
Kindly refund my money along with compensation as per rules.
Vinod Rawat
Copy forwarded to Public Grievance Officer along with all trailing emails for information and give necessary directions to SpiceJet for refunding my money and also give compensation for inordinate delay in resolving the complaint.
On Fri, Jun 17, 2022 at 4:34 PM SpiceJet Customer Relations wrote:
Dear Mr. Rawat,
Greetings from SpiceJet!
This is with reference to your trailing mail. We would like to apologize for the inconvenience caused.
As conveyed in our previous correspondence, we have already shared the transaction details to the concerned department and shall get back to you shortly. Your patience in this regard shall be highly appreciated.
For any further information, please feel free to write to us.
Thanks & Regards,
Gunpreet Singh Chawla
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
[protected] Original Message[protected]
From: Vinod Rawat [[protected]@gmail.com]
Sent: 14/6/2022 5:03 pm
To: [protected]@spicejet.com
Subject: Re: Refund of Rs. 4408
When I am getting my money?
On Fri, Jun 10, 2022, 17:31 SpiceJet Customer Relations wrote:
Dear Mr. Rawat,
Greetings from SpiceJet!
This is with reference to your trailing mail.
Please be informed that we are in constant touch with the concerned team and request you to allow some time to check on the instance and we shall get back to you with an update at the earliest.
In case of any further assistance please feel free to contact us.
Thanks & Regards,
Gunpreet Singh Chawla
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
[protected] Original Message[protected]
From: Vinod Rawat [[protected]@gmail.com]
Sent: 20/5/2022 10:31 am
To: [protected]@spicejet.com
Subject: Refund of Rs. 4408
Sir,
I was booking a flight from Dehradun to Jaipur on 30.03.2022 in the name of Mrs. Vibha Arya with mobile no. [protected] and email id elec.ombudsman.[protected]@gmail.com. I paid Rs. 4408 through Google pay, The transaction was showing pending for a long time but money was debited from my account. I then made another booking through my debit card which was successful. I called customer care and I was told that the money will be credited within 7 days. After 7 days of contacting customer care I was told that it was from google pay so I contacted customer care. I was told by them to contact the bank that the transaction was successful at their end. I contacted the bank and raised a complaint and then today I was told by the bank customer care that the money was credited to the beneficiary and transaction was successful at their end. I am enclosing the screenshot of the google pay transaction details for Rs. 4408.00
I request you to kindly refund the money as booking was not successful for this transaction.
with regards
vinod rawat
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