Spice Jet Airlines — poor operation, poor communication and poor service levels

My pnr number is cft5vh - mr. Krishan lal nagpal and scheduled to travel this morning 08.04.18 from delhi to dubai.

Here was notification indicating 10 minutes delay.

On reaching airport 180 minutes prior to the check in time found the flight delay displayed by two hours.

On checking with the spice jet counter at igi t3 airport counter the flight shall be at 13.00 hrs only.

There is no advance communication for the huge delay.

I was supposed to resume my office without fail today itself at 10.30 am

The airport staff informed their liability is only up to refund of the return air fare at no fault from me.

The failure is on part of the airlines to operate on time and the passenger should be endorsed to other airline or pay the full amount of the new ticket instead of the refund of the unused sector.

Why the customer should suffer because of spice jet poor service levels?

I have spend sum of inr 34, 594.00 vide new ticket purchased on spot from indigo vide pnr no bfhjpz which can be verified on line.

I demand to refund this full amount without any further question due to failure of spice jet to my account immediately.

Awaiting immediate settlement..