Spice Jet Airlines — restricted from flying on 03/11/2017 by flight no. sg-185, pune to cochin

Address:

411017

Myself shalu sara sam had booked my flight from pune to cochin by sg185 on 03/11/2017 at 11:15 am (Ref no. :[protected]. I reached the spicejet counter after the luggage screening at their scheduled time and was not allowed to fly as they claimed that i am carrying extra luggage, more than their allowed baggage. I was ready to reduce the weight of my baggage according to their allowance but they still didn't allow me to do so. The person behind the counter mr. Dilip parmar was very rude and arrogant he was not ready to hear to me or the counter staff ms. Priya. Even i was not allowed to make a call to my parents to inform the same as my mobile was not reachable. I am very thankful to jet airways, who allowed me to make a call from their counter and helped me.
Even though i was ready to reduce the weight of my baggage and leave behind my extra baggage at their counter or leave it outside the airport, so that my parents can collect it, they didn't allow me. Mr. Dilip parmar and other staffs were so busy chatting with each other that they kept me waiting, not listening to me and made run all though the airport seeking help from others.
Later on dilip started announcing that the counter is closed and nothing can be done. My request was unheard and i missed my flight.
Mr. Dilip parmar behavior created all issues and i missed my flight and caused loss of money and time.
After complaining to mr. Prithviraj singh. Duty officer & station master, spicjet, pune also didn't respond to our grievances or took any action or inquiry and only supported his staff and directly said nothing can be done.
This forced us to raise a complain with spicejet with complain no. 39372 & 39373 dated 03/11/2017. This caused me a loss money and time.
I request you to please look into this matter so that i can get a fair judgement and the persons behind this mr. Dilip parmar and mr. Prithviraj singh gets the punishment for the irresponsible and unethical behavior. And no other should face the loss i had faced. I want refund for my money and compensation from spicejet for the loss and inconvenience they caused
Hope you will consider my matter sympathetically and fairly and my issue will be resolved.
Thanking you in anticipation
Warm reagrds
Shalu sara sam
[protected]@gmail.com
[protected], [protected]