Spice Jet Airlines — SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK

I am surprised to note the parrot like repeated mechanical answers from SpiceJet Nodal Officer and Appellate Officer. I don’t know to whom you made the refund of Rs 5903.00 and and its basis. Who requested for this partial refund? The amount due is Rs. 8593.00. Anyway I have not received any amount so far.

You are requested to ensure refund of Rs 8593.00 at the earliest.

Thanks & regards
Ravindranathan

[protected] Forwarded message[protected]
From: SpiceJet
Date: 14 January 2017 at 17:10
Subject: SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK
To: Ravindra Nathan
Cc: Nodal Officer

Dear Mr Ravindranathan,

PNR No. : I9LUKG

Greetings from SpiceJet !

This mail is concerning your trailing e-mail.

Please note that we have reviewed on your concern however we regret our inability to consider your request for the same.

In case you need further clarification/assistance, please feel free to write to us.

Thanks & Regards,
Kanika Rathee,
From the office of Nodal Officer, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

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From: Ravindra Nathan [mailto:[protected]@gmail.com]
Sent: Friday, January 13, 2017 10:07 PM
To: SpiceJet
Cc: Nodal Officer

Subject: Re: SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK

I don't require any clarification, since spicejet is an organisation not even ashamed of profiteering from the dead bodies of dear ones of its own customers.

Again I don't believe such an organisation will ever understand any humanitarian concerns.

Anyway, I have far better experiences with Jetair and Indigo.

Regards
PK Ravindranathan


On 13-Jan-2017 4:44 PM, "SpiceJet" wrote:
Dear Mr Ravindranathan,
PNR No. : I9LUKG
Greetings from SpiceJet !

This mail is with reference to your trailing e-mail regarding refund.

Please be informed that we understand your concern, however we would not in a position to process your request in this regard.

Further, the refund of INR 5903 has been refunded towards the same agency account from which the booking was confirmed. We would request you to contact same travel agency for refund. Also note that the travel agency will refund the amount as per their own terms of contract.

In case you need further clarification/assistance, please feel free to get in touch with us.

Thanks & Regards,
Ruchi Tanwar,
From The Office Of Nodal Officer, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store
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From: Ravindra Nathan [mailto:[protected]@gmail.com]
Sent: Thursday, January 12, 2017 11:22 PM
To: SpiceJet; Nodal Officer; Appellate Authority

Subject: Re: SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK

To the office of the " NODAL" officer of SpiceJet

I am writing this mail sitting in front of the dead body of my Dad donated to the Medical College.
Yes...I didn't use your ticket and you people could make a profit (which in turn could be be coming as
salary and perks to you)...

I can not consider a person who could write like this ( "we have reviewed on your concern and we regret our inability to consider your request for the same" ) as a human being...and I regret that I traveled several times in this kind of an inhuman airline...

Now let it be my turn...I reserve the right to give as much as publicity for this inhuman attitude of SpiceJet using all available social and other medias...

Regards
PK Ravindranathan


On 12 January 2017 at 13:54, Ravindra Nathan wrote:
This is a third rate inhuman attitude. I tried to call several times to your customer care; getting disconnected abruptly while entering card details. I don't know what the hell should I do...sit with my father near his death bed or interact with a you people having no humaniterian consideration at all...changing date not allowed either online or thru telephone with spicejet customer care.

Ravindranathan
[protected]


On 12 January 2017 at 13:22, Ravindra Nathan wrote:
TOP URGENT

Please do it urgently at your end please.It is today's evening flight. I am not capable of changing it. I will pay the required amount.
My father is in a critical stage please...almost on his death bed please...

PK Ravindranathan
[protected] ; [protected]

On 12 January 2017 at 12:43, SpiceJet wrote:
Dear Mr Ravindranathan,

PNR No. : I9LUKG

Greetings from SpiceJet !

Thank you for getting in touch with us.

This mail is concerning your request for changes due to medical emergency.

Please note that we have reviewed on your concern and we regret our inability to consider your request for the same. However, any changes / cancellation in above PNR current charges will be applicable and same can be done within the stipulated time.

In case you need further clarification/assistance, please feel free to write to us.

Thanks & Regards,
Kanika Rathee,
From the office of Nodal Officer, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

new logo-02.png

From: Ravindra Nathan [mailto:[protected]@gmail.com]
Sent: 12 January 2017 11:52
To: Appellate Authority; Nodal Officer
Subject: Fwd: SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK

Top urgent...today's flight...I have to travel 4 hours travel to reach Cochin airport...

[protected] Forwarded message[protected]
From: Ravindra Nathan
Date: 12 January 2017 at 11:44
Subject: Re: SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK
To: [protected]@spicejet.com

TOP URGENT

Kind attn., SpiceJet Customer Care

My father is critically ill and admitted in Jubilee Mission Hospital, Trichur, Kerala,
I would appreciate if you could postpone my travel by another 3 days and change the travel date as 16 January 2016 in any of your flights from Cochin to Delhi, please.

Kindly reconfirm change at the earliest (mobile : [protected] alternate no : [protected])

Thanking you
with kind regards
PK Ravindranathan

[protected] Forwarded message[protected]
From:
Date: 12 January 2017 at 10:59
Subject: SpiceJet Booking PNR I9LUKG: 12 Jan 2017 Kochi-Delhi for MR. PK
To: [protected]@gmail.com

Image removed by sender. SpiceJet
Dear MR. PK, your e-ticket is attached.
Your confirmation number (PNR) is I9LUKG. The itinerary is summarized below:
Travel Information
Travel Date
Flight No.
From
To
Dep Time
Arr Time
THU 12 JAN, 2017
SG 154
KOCHI
DELHI / T1
07:05 PM
11:50 PM
PASSENGER(S) INFORMATION
NAME
ADDITIONAL SERVICES PURCHASED
MR. RAVINDRANATHAN PK
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