Spice Jet Airlines — worst service, no compensation

Address:

Plot 27, Sector 6, 400708

Below is the mail communication when i asked for compensation after getting worst service from spicejet

—

From: piyush dhyani
Date: fri, apr 19, 2019 at 5:55 pm
Subject: re: complaint!! Bad service, seeking compensation
To: spicejet customer relations
Cc: laxmi. [protected]@gmail.com, [protected]@gmail.com, [protected]@yahoo.com

The last thing you can do is just hope because neither will i nor will recommend anyone else to travel with spicejet.

Not at all thankful..

Piyush dhyani

On fri, apr 19, 2019 at 2:13 am spicejet customer relations wrote:
Dear sir,

Greetings from spicejet.

This is with reference to your trailing mail.

We regret to note your disappointment in this regard, we would not be in a position to revise the compensation.

Despite your experience, we do hope that you will give us a chance to serve you again on board.

Thanks & regards,
Rohit dhamija,
Customer experience, spicejet ltd
321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail: [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

— original message —
From: piyush dhyani [[protected]@gmail.com]
Sent: 15/4/2019 10:47 am
To: [protected]@spicejet.com
Cc: laxmi. [protected]@gmail.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: re: complaint!! Bad service, seeking compensation

Hi rohit,

Acceptance of voucher shows that you have solved my concern and i am satisfied with your service. But in actual, it's incorrect.

If you can't give me a genuine compensation then keep your vouchers with yourself as they will be useless for me because after your response i am not at all interested travelling with spicejet anymore.

Also spare sometime to go through attached compensation document and try to learn how to please your customers.

Not at all thankful.

Piyush dhyani

On fri, apr 5, 2019 at 4:53 am spicejet customer relations wrote:
Dear sir,

Pnr: mb95sw

Greetings from spicejet.

This is with reference to your trailing mail.

We have reviewed upon your concern, however we would not be in a position to revise the compensation, please share your acceptance so that we can issue the voucher.

Escalation matrix: http://[protected]@spicejet.com

Despite your experience, we do hope that you will give us a chance to serve you again on board.

Thanks & regards,
Rohit dhamija,
Customer experience, spicejet ltd
321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail: [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

— original message —
From: piyush dhyani [[protected]@gmail.com]
Sent: 3/4/2019 11:29 am
To: [protected]@spicejet.com
Cc: laxmi. [protected]@gmail.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: re: complaint!! Bad service, seeking compensation

Hi rohit,

Thanks for the compensation you offered but sorry to say that i don't want these coupons.

I wrote this mail to make you understand the discomforts a customer face whenever this kind of incident happen. This is not the first time when we have come across this situation but the only difference is that the flight was different.

It was happened few months back when my brother faced the same issue with jet airways. He went to the airport and made a complaint, not only the tickets were given by jet airways but the compensation of the same amount had been received by him (Which is more than 10, 000 in our case). He just asked for the ticket but due to the inconvenience he faced, jet airways offered him compensation also.

This is what any renowned airlines will do whenever such incident happen with their customers. Customers should be treated as an asset and not be taken for granted.

If still you are not ready to give us genuine compensation then sorry to say that you can consider this as the first and last time we traveled with spicejet.

Regards
Piyush dhyani

On wed, mar 20, 2019 at 12:47 pm spicejet customer relations wrote:
Dear sir,

Pnr: mb95sw

Greetings from spicejet.

This is with reference to your trailing mail.

Concerning the delay of the departure time of your flight, we would like to take this opportunity to apologize for the inconvenience caused.

Please be assured that spicejet takes on-time performance seriously and is concerned about every disruption in our day to day operations.
Please note that the flight schedules are subject to change and regulatory authority approvals.

Please be informed that the flights are rescheduled, cancelled, delayed, and diverted to other fields in air transport sector due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage.

Spicejet makes all reasonable efforts to ensure timely operations of its scheduled flights. However, due to some unforeseen circumstances a delay or cancellation of its scheduled operations may result.

Though our apologies won't ease the discomfort you have faced due to lack in service from our end; to soothe your experience we would like to offer you with a service recovery voucher of inr 1, 000 per person for your next travel with spicejet. Kindly provide your acceptance so that we can share the voucher details in our next correspondence.

Despite your experience, we do hope that you will give us a chance to serve you again on board.

Thanks & regards,
Rohit dhamija,
Customer experience, spicejet ltd
321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail: [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

— original message —
From: piyush dhyani [[protected]@gmail.com]
Sent: 14/3/2019 3:52 pm
To: [protected]@spicejet.com
Cc: laxmi. [protected]@gmail.com; [protected]@gmail.com; [protected]@yahoo.com
Subject: complaint!! Bad service, seeking compensation

Hi,

On behalf of me and my wife, i am writing this email to bring to your notice about the problem we faced on 4th march 2019. On 4th of march we had a connecting flight (Flight no: sg 2328) from dehradun to mumbai (There was 1 hour layover in delhi).

This flight was suppose to take off from dehradun at 7:30 pm but got delayed due to some operational issue and the new scheduled time was 10:10 pm. It was intimated in the afternoon around 3 pm so it was next to impossible for us to board the connecting flight from delhi to mumbai which was scheduled at 9:30 pm.

We called your customer care and asked for a direct flight from dehradun to mumbai but they said no flights are available and the only option was left with a connecting flight on next morning 6:30 am. They even refused to provide any accommodation facility for the whole night as we were about to reach delhi at around 11 pm and the next flight was at morning 6:30 am. When we complained about this, they told us to write an email to you and conveyed that you will be going to revert with in next 24-48 hours.

Things went worse when we came to know during check-in process in dehradun that the new flight connection don't have through and though check-in facility, which means we have to collect our baggage in delhi and again need to do check-in in delhi for the next flight. As the airport lounge don't allow any passenger without boarding pass and your ticket window was going to open at 2 am. Hence we waited in open area till we received boarding pass for delhi to mumbai. We finally got entry in airport lounge after 2:30 am where we hardly get time to relax as we need to board the flight at 6:30 am.

This was not the end of story, again due to some operational issue flight took off at 7:10 am (40 mins late than expected departure) and we reached mumbai after 9:30 am. We were so tired and late that no other option left for us other then to take a leave (Loss of pay) on tuesday i. E. 5th march 2019.

This was so ridiculous on your part that neither any accommodation nor compensation was given. We literally felt like harassed by you people. You will not believe we landed delhi at 11:15 pm and till morning 6:30 am we were waiting for our flight. You can imagine we both had to attend the office on that day and we did not had a proper nap even.

The total cost we bear was around inr 10, 000 (This excludes the harassment we faced alongwith the doctor fees and medicines as we fall sick after reaching mumbai). You can see the bifurcation below:
Loss of pay for piyush dhyani: 4000
Loss of pay for laxmi laxmi: 3000
Amount paid at airport lounge:[protected] per passenger)
I hope you will consider our problem as a genuine one and will provide us compensation accordingly.

This was our first and hope the last time (Based on your response) with spicejet as it was a nightmare for us. Whole night we were awake like an owl.

Passengers detail:
Mr. Dhyani piyush (Age 34)
Mrs. Laxmi laxmi (Age 32)

You can find all the tickets and notification attached for your reference.

Awaiting for your response.

Piyush dhyani
[protected]