Spice Mobiles — Harassment and refusing my rights and service inspite of Warranty

Address:

Mayurbhanj, Odisha

Dear Sir/Madam, This is Sashadhar Kalia, a harassed customer of Spice Mobiles and of the seller HomeShop18. I had purchased a mobile SPICE MI551 from Home Shop18 which I received on 12 April 2015 vide order no.[protected].On receipt I found the phone defective as its screen was flickering and was of no use. I intimated the matter to the Home Shop 18. First of all they registered a complain but took no action. SO, I contacted Spice Care at Baripada, i.e.DRAUPADI MOBILE, Baripada, Mayurbhanj, Odisha-757001. I deposited my phone which was received by Spice Care at Baripada for a repair on 31st May 2015 even though I deposited it quite early vide SR No.18101168F50001. An SMS from Spice Care came to me to collect the phone within the next three days but unfortunately I received it towards the end of the month. But on receipt I FOUND NO IMPROVEMENT in my phone.So, again I gave it to Spice Care at Baripada 2 days after the receipt but YOU showed a receipt on 13th June 2015 vide SR No.18101168F60001. However till date I have not received the phone. Spice Care centre is also remaining closed most of the time. I have written many emails but of no use rather they are simply killing time.I asked them to replace my defective phone as it was a brand new defective phone and also I have warranty period. Kindly look into the matter and help getting my phone. I am attaching a copy of the order invioce and Spice Care job Sheet. Yours faithfully, Sashadhar Kalia