[Resolved]  Spice Mobiles — Issues in Spice Mi-495 but company not resolving it.

Address:

Akola, Maharashtra

I am using SPICE MI-495 Phone (Sr. No. [protected]ABCDEF) (IMEI SLOT 1) [protected]. This phone is still in Warranty. When I contacted Service Centre of Company, they are unable to resolve the issue and are just wasting time so that my phone get out of warranty. When contacted Customer care of company, I did not received any response from them. I sent them 3 Reminders. Nature of my problem is given below. I am facing few errors in my Spice Mi-495. 1st - Some apps cannot be installed or updated due to signature issues (YOUTUBE & Hangouts which replaces Talk) for example. When I contacted google for this issue, they said I need to upgrade my Play Store App. Unfortunately, I cannot upgrade it because Spice is not allowing me to do it. I sent my phone to service centre but did not got satisfactory reply. Looks like the service centre owner himself don’t know anything about latest software or might be he is not well qualified for owning service centre. 2nd - Battery is not getting fully charged. Also Battery Percentage is changing strangely sometime automatically gets Higher and some times lower. When I sent my phone to service centre for this issue. Those genius guys did nothing but Factory Reset my phone and said the issue is resolved. I really wondered that time how the hardware issue can be restored by factory reset ? Today, The battery problem remains as it is. Battery is not big issue to me. I want to upgrade the Preloaded software. But Company is not providing me the updates because of which I cannot operate my phone’s full functions. If I can purchase Indian company's phone of price 10K then I can purchase other Multinational company’s phone too but I preferred Indian Company. Is that my fault ? Manish Sharma Akola (Maharashtra) INDIA +91 [protected]