Spice Mobiles — Mobile phone given for repair on 14th of May and not get rectified till date

Address:

Bangalore, Karnataka

Sir, The following are the details of my Compliant and communications with Spice. No reply from their end. Please advice me on this regard. ----- Original Message ----- From: Sajeesh Ssasidharan To: [protected]@smobility.in Cc: [protected]@consumergrievance.com ; icrpc.[protected]@gmail.com Sent: Thursday, June 11, 2015 2:13 PM Subject: Compliant against Spice customer service Sir, I am Sajeesh. I have purchased a Spice MI 509 before couple of months. IMEL: [protected]. After that, the mobile got damaged and I have changed its motherboard @ 3800 through your authorised service centre. After that some charger socket problem occured and they have changed that @ free of cost. The Performance of the phone was VERY BAD. ie will switch off automatically, poor battery back up, Device is geting very hot while using, ear pain etc etc... The head sets are getting damaged 3 times (Purchased from Spice showrooms only). (I dont know why its happened. It may Spice quality... Blaming my self only for purchasing this). Now its touch pad broken (but it was in working condition) and given to your service centre after one week from this incident for replacing touch pad on[protected]. Job sheet no 3589. That time one more problem occurred, ie, its shutting down immediately after switching on. The service centre peoples checked the same and quoted Rs 1600/- for resolving the issues and said the stock is not available, want to order the same and will take 7 to 10 days. I have accepted the same and waited. After the specified time, i have contacted them. They said it has sent to company. The same thing is repeating again and again daily. Now I called your customer care and registered a compliant (No [protected]) also. Now I got transfer to Thiruvananthapuram, Kerala. I am going back on 14th. So please do the needful to get my hand set ready and give back by 13th. If you can't please give back my hand set without repairing and with an explanation, why its delaying... Since the Spice is a reputed company, it should have the proper stock of spare parts. Or else u have to call back your products from Market. Its cause lot of mental agony and tensions, because I am a professional and have lot of official/personal use with a smart phone. Its too bad from Spice like a company. So I am planning for going to consumer court against the performance of phone and regarding the delay which happening from Spice's end. If you cant get it repaired before 13th, U can allot a new phone or give compensation for the same. I will purchase a new reputed brand. Expecting Immediate response and cooperation from your end to avoid legal actions and for avoiding publishing my EXPERIENCE to public through possible ways. With Thanks Sajeesh Ph: [protected] On Fri, Jun 12, 2015 at 5:40 PM, Customer Care wrote: Dear Sir, We thank you for writing to us. With reference to mail below, we wish to inform you that your concern is forwarded to our regional service team however, we request you to allow us some time as we will get in touch with resolution and update on the same. Looking forward to your continued patronage. Warm Regards, Customer Care Officer Spice Customer Helpline No.:[protected] [protected] Original message[protected] From: Sajeesh Ssasidharan Date: Sat, Jun 13, 2015 at 12:38 PM Subject: Re: Compliant against Spice customer service To: Customer Care Dear Sir, Thanks for your reply. How much time you required to solve a simple problem? How can we purchase a product like this? Already one month completed on today. I am waited till date. I am going back to settle at Trivandrum on 15th. Are you saying to stay back here only for this? Please do the needful to give it back before 15th afternoon with or with out rectification. And also I want a proper explanation regarding the delay/why its not get rectified in last 30 days? Please cooperate. Rgds Sajeesh.S [protected] Forwarded message[protected] From: Sajeesh Ssasidharan Date: Mon, Jun 15, 2015 at 2:35 PM Subject: Fwd: Compliant against Spice customer service To: Customer Care Sir, No mail replies from your end regarding my concern. I have contacted your customer care today also. I am proposing some options. Please check and reply. 1) If you cant rectify my mobile within today evening, Please give it back with one proper explanation letter (It has been discussed with customer care and to the service centre already) 2) If you can rectify within this week, please give the mobile back to me by Tuesday in present condition with one referring letter to Trivandrum Spice Service Centre and I will submit it to your service centre at Trivandrum (Kerala) and get it repaired. But please ensure, it will be getting back within this week end (I need a Smartphone urgently). I am leaving from Bangalore by Wednesday morning and only because of this issue only I am Staying back here up to Wednesday and taken leave also. My leaves also reducing only due to this. 3) If you cant do anything in this situation, please replace it with a new one or I will purchase one new mobile, pay for that. 4) I will go to consumer court and will fight against it and try to recover all of my losses. Please forward this mail to Spice Companies Top officials and give reply by today. Thanking You Sajeesh.S [protected] [protected] [protected] Forwarded message[protected] From: Sajeesh Ssasidharan Date: Wed, Jun 17, 2015 at 10:12 AM Subject: Fwd: Compliant against Spice customer service To: Customer Care Sir, Its very poor approach from your end. No reply for the mails. I have called your customer care centre on 15th and discussed about the things. They promised me to deliver my handset within this week with repairing or will replace the set. I am happy with replacing. After that, i went to your service centre and they also promised the same and agreed to deliver the new set at my Kerala Address. As requested by them, I have returned my Job card given from the service centre also. Hope you will do the needful. Thanking you Sajeesh.S