Spice Mobiles — Phone problem : order no# 97002419 sub order no[protected]

Address:

New Delhi, Delhi

Dear Spice Mobile

We purchased one mobile phone as per details attached:

Seller: through Home shop 18 ℅
Tarash Overseas Pvt Ltd
Faridabad

Invoice Date: 16/05/2015
Order no# 97002419 Sub Order no[protected]

Product: Spice 4 “ Dual Sim Android MI401 golden
IMEI: [protected]

Amount : Rs 2599/-


Since its delivery the phone is not working and and getting start due to some battery or power issue. We called yr call centre many a times and they always advise us to go to yr service centre and register complaint.

We have visited yr service centres in (Optimum Teleservices, Vikas Marg, Shakarpur Delhi - Service request# 30100144F60175 dt 05/06/15) ) at least 4-5 times and they always keep our phone for few days and return after repairing. But every time problem remains same when we go home and finds that phone still not working after recharging.

We have wasted enough time and energy calling yr people and visiting service centre for a phone worth Rs 2500 only….more money we have spent in commuting and communication.

I need immd replacement of the phone or else we are planning to file a case in consumer court and recover all harassment done in this regard.

Pls revert immd.

Regards

Neeraj Jain
[protected]