Spice Mobiles / Spice Mobility — My phone not working

Address:	313002
Website:	homeshop18 and spice mobile

I bought spice mobile from Home shop 18 on 5 Jan 2016 and it was delivered on 18 jan 2016 . I wasn’t available till 21 jan 2016 at my home. I switched on my phone the next day on 22 jan2016, I observed that phone was draining fast after being fully charged.I informed that customer care to replace my phone as i was the of the opinion that this happened due to technical issue.
The reply from customer care was that this phone could be exchange with a new one only within 48 hours after delivery hence the customer care refused my request to exchange .

On the 23rd of jan 2016 I mailed my problem to the customer care of the home shop 18 and at the same time spice mobile customer care but didn’t get any help or feedback from either side, I was searching for a service center in pajnim goa but it was closed, finally I did locate the new spice service center and I got my handset examined . The executive present their inform me of some software issue and asked it to be left for a day. the next day I went to collect the same but was unable to check due to battery drained, than he told me to charge overnight which I did the next morning ( last week of sep.2016) i switched on the phone again and it took almost half an hour to start . after a minute of operation the phone didn’t boot at all. on the 4th of oct 2016 I went to service centre again . this time once again gave me the same reason of software issue and asked for a day to examined the set again. i asked for a receipt they were not able to provide me as there was no power in the shop. instead the gave me as visiting card as an acknowledgement. Again I went on 5th October and finally they expressed their regret and also informed me that the set has to be sent to the delhi for further rectifications and it will take 15-20 days .in the month of October and nov 2016 I made several calls to home shop 18 and spice but there was no satisfactory reply and the executive talk to me rudely and even told me to get the set repaired in the open market, I told him I don’t have any issue on this but you gave me the same via an email but till date no such mails have been given. I regret that no satisfactory reply have been mail to me.

The latest development as of 9th of dec 2016 to the status of my handset is that it been replaced with a different set without any invoice or guaranty please explain how can I except a product without any valid document, this sale is not complete and I request you to either refund the cost of the set or hand with the proper document with warranty.

So please look into and resolve the matter on priority

Regards
Prashant arora
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