Spice Mobiles — substandard products and cheating

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Bangalore, Karnataka

[protected] Forwarded message[protected]From: Santosh Padhy <[protected]@gmail.com>Date: Sat, 27 Dec 2014 20:53:42 +0530Subject: Re: complaint for IMEI NO---[protected]--PLZ READ THE ENTIRE MAIL BEFORE ANSWERING AND RESPONSE TO ALL POINTS.To: Customer Care <[protected]@smobility.in>why all the points in my previous mail were not answered in reply???????????what about the compensation for my financial loss, frustration andwaste of time[protected]how you are planing to compensatethis????to add all these when I went today to collect the phone from theservice center as per your previous reply ---to my dismay, the phoneis not repaired and the pannel fitting issue and the touch screenproblem is as it is still.WHAT KIND OF [censored] SERVICE IS THIS??? REALLY YOU GUYS ARE TESTINGMY PATIENCE!!!THERE ARE A NUMBER OF WAYS TO MAKE BAD PROPOGANDA ABOUT YOUR BRAND INMEDIA AND ALSO TO START LEGAL PROCEDURES FOR THE IN-COMPETENCIES OFSPICE BRAND-----DO NOT FORCE ME TO DO ALL THESE!!!CALL ME SOMEONE PERSONALLY ASAP.On 12/17/14, Customer Care <[protected]@smobility.in> wrote:> Dear Sir, >> We thank you for writing to us.>> With reference to your mail below, we wish to inform you that your handset> ready for delivery at the Service Centre.>> You are requested to please collect the same from Service Centre.>> Looking forward to your continued patronage.>> Warm Regards> Customer Care Officer> Customer Support Helpline :[protected]>> -----Original Message-----> From: Santosh Padhy [mailto:[protected]@gmail.com]> Sent: 17 December, 2014 4:04 PM> To: Customer Care> Subject: Re: complaint for IMEI NO---[protected]--PLZ READ THE ENTIRE> MAIL BEFORE ANSWERING AND RESPONSE TO ALL POINTS.>> ANY UPDATE PLEASE???>>> On 12/14/14, Customer Care <[protected]@smobility.in> wrote:>> Dear Sir, >>>> We thank you for writing to us.>>>> With reference to your mail below, we wish to confirm that your>> concern is forwarded to our Area Service Incharge, however we request>> you to allow us some time and we will get in touch with resolution.>>>> Looking forward to your continued patronage>>>> Warm Regards>> Customer Care Officer>> Customer Support Helpline :[protected]>>>>>> -----Original Message----->> From: Santosh Padhy [mailto:[protected]@gmail.com]>> Sent: 13 December, 2014 7:45 PM>> To: [protected]@smobility.in>> Subject: complaint for IMEI NO---[protected]--PLZ READ THE ENTIRE>> MAIL BEFORE ANSWERING AND RESPONSE TO ALL POINTS.>>>> Hi, >>>> I SUBMITTED MY MI-600 WITH IMEI NO--[protected] AT YOUR JAYANAGAR>> SERVICE CENTER (FINE-ONE SOLUTIONS) ON 22/11/2014.>>>> I AM VERY MUCH DISSATISFIED AT PRESENT DUE TO FOLLOWING POINTS:>>>> SINCE 22/11/2014 WHY I GOT 3 TIMES MESSAGE SAYING THAT MY HANDSET HAS>> BEEN RECEIVED BY YOU? BECAUSE IN FACT I SUBMITTED IT ON 22/11/2014 AND>> I HAVE NOT GOT IT BACK YET SO HOW IS IT POSSIBLE THAT YOU HAVE>> RECEIVED THAT 3 TIMES SINCE 22/11/2014?????????????>>>> THE POINT WHY I M FRUSTRATED AND ANNOYED IS THAT AFTER 22/11/2014 FOR>> THE PREVIOUS TWO TIME RAISED JOBSHEET, I RECEIVED TWO CORRESPONDING>> MESSAGES SAYING THAT MY HANDSET IS REPAIRED AND IT IS READY TO BE>> PICKED FROM THE SERVICE CENTER[protected]ON THE FIRST OCCASION I WENT>> TO THE SERVICE STATION TO PICK THE PHONE AS I RECEIVED THE MESSAGE, >> BUT TO MY UTTER ASTONISHMENT THEY SAID IT IS NOT DONE>> YET[protected]WHAT A BLUNDER!!! I LOST MY THAT DAY'S>> LEAVE AND THE MONETARY LOSS OF AROUND 300 RUPEES TRAVELLING>> EXPANSE[protected]WHO WILL COMPENSATE THIS??????????? AND ON>> TOP OF THIS THE MENTAL FRUSTRATION----CAN YOU COMPENSATE THIS TO>> ME?????????>>>> ANY WAY WHEN I GOT THE SAME MESSAGE TO PICK AT THE SECOND TIME, I DID>> NOT GO PRACTICALLY AND CONTACTED THE SERVICE STATION ON PHONE----AND>> NO WONDER THEY AGAIN SAID THAT THE HANDSET IS NOT READY YET-----HOW>> IRRESPONSIBLE IS YOUR CUSTOMER HANDLING PROCESS AND HOW CHEAP COMPANY>> AND PEOPLE YOU ALL ARE----SORRY TO SAY THAT, BUT THAT IS THE>> REALLITY!!!>>>> NOW WHEN I TALKED ALL ABOUT THIS ON PHONE TO YOUR PAID (NOT TOLL FREE>> NUMBER) CUSTOMER CARE NUMBER THEY ASKED ME TO DROP A MAIL DESCRIBING>> ALL THESE------THEREFORE I AM DRAFTING YOU THIS EMAIL BY TAKING A LOT>> OF PAIN TO DESCRIBE AND TYPE ALL THESE.>>>> YOUR EXECUTIVE TOLD ME THAT THE LATEST JOB SHEET RECEIVED DATE ON YOUR>> SYSTEM IS 12/12/2014---SO WHAT WAS GOING ON SINCE 22/11/2014?????????????>> ONLY HIGH DRAMA OF WORST CUSTOMER SERVICE?????????????>>>> THE HISTORY OF MY PRESENT MI-600 WITH IMEI NO--[protected] IS THAT>>, I GOT IT IN REPLACEMENT OF THE MI-550 WITH IMEI NO--[protected]>> (check on your system --you will come to know the origin of the issue) .>>>> WHEN I SUBMITTED THE MI-550 FOR SOME TECHNICAL PROBLEM FOR SERVICING, >> YOUR COMPANY GAVE ME THIS MI-600 WITH IMEI NO--[protected] SAYING>> THAT>> MI-550>> IS NO MORE THERE AND HENCE YOU ARE REPLACING WITH THE LATEST PHONE.>>>> I PURCHASED THE MI-550 IN THE FIRST WEEK OF JAN-14 FROM HOMESHOP-18.>> SO NOW AS IT IS NEARING JAN-15, THAT MEANS MY ORIGINAL WARRANTY>> PERIOD OF ONE YEAR IS GOING TO LAPSE ON VERY NEAR FUTURE. BUT OUT OF>> THIS ENTIRE PERIOD OF WARRANTY I LOST ALMOST HALF OF THE WARRANTY>> PERIOD IN ---SUBMITTING MY PHONE WITH YOU GUYS FOR>> REPAIR[protected][protected]DO YOU THINK THIS IS FAIR ON THE>> PART OF A CUSTOMER---->>>>>> PLEASE COMPENSATE ME WITH A GOOD LATEST PHONE NOW AT LEAST--WITH FULL>> RENEWED WARRANTY.>>>>>> Regards, >>>> Santosh Padhy>>>>>>> --> Hi, >>>> Regards, >> Santosh Padhy>>-- Hi, Regards, Santosh Padhy-- Hi, Regards, Santosh Padhy