SpiceJet — Cheating by selling advance ticket at higher cos and refusing to refund for rescheduled and cancelled flight

Address:	500082
Website:	www.spicejet.com

Non-refunding my money for re-scheduled/cancelled flight by Spicejet and resorting to unfair trade practice by unlawful pricing.

Dear Sir/Madam

Following are fact related to my complain with airlines vide reference no. 00089519

1. Booked two tickets on 1st October 2016 vide PNR no. P2Q16L for travel on 2nd Nov. 2016 by flight number SG-706 to participate in family religious activity on 3rd November at Chhapra, Bihar.
2. As per schedule the flight was to land at 6:10 pm with sufficient time to reach railway station to board the train at 7:30 pm. We paid 4200/- per ticket to reach on time.
3. Just after 10 days on 10th October airlines informed that the flight SG706 has been cancelled and we will be accommodated in next flight SG708 which will reach about 45 minutes later than the original booked schedule. Such a delay is not acceptable as basic reason of travel to attend the function is not possible due to late arrival at Varanasi.
4. Such a crucial delay will force us to stay overnight at Varanasi and travel next day because the last train at 7:30 cannot be boarded if flight lands around 7:00 pm. Besides, travelling next day would not enable us to attend the function.
5. Under such circumstances, we need full refund so that we can travel by alternate airlines (Indigo) which guarantees to land at 6:00 pm by departing around our original schedule of 4:10 pm.
6. Besides, after 10 days of booking the airline (Spice jet) has revised ticket price 30% lower. They are selling it for 2800/- where as they charged us 4200/- earlier. We feel it to be unlawful trade practice. Upwards revision nearer to the depart dates are understandable but downward revision is cheating and difference should be refunded to all who booked in advance.
7. WE FEEL AIRLINES HAVE DELIBERATELY CHEATED US FRAUDLANTLY BY SELLING TICKET AT 30% HIGHER PRICE on 10 days earlier booking and subsequently forcing us to travel on re-scheduled alternative flight which is unacceptable to us.
8. We have referred your document/rule/guidelines “Civil Aviation Requirements Section-3 Series M Part IV” dated 6th Aug 2010. As per section 1.4 and 1.5 of the CAR airline are obliged to pay full refund and compensation if reason of cancellation/delay is not due to extraordinary circumstances.
9. Our case can never be categorized under force majeure situation because the reason cited by airlines is that of “routine annual winter re-schedule” which was already known to them at the time of booking. They deliberately booked at higher price by giving wrong schedule information to trap us.
It is therefore requested to get refund my full amount of 8400/- for two tickets urgently within 2 days so that we can re-book on alternative flights to reach on time. In spite of repeated request airline (Spice jet) customer care /nodal/applet authority has refused to refund my legitimate money. In such circumstances we will be entitled for compensation of 100000/- rupees against my missed religious function forced by airlines by holding my money.

(Anjani Kumar Singh)
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