[Resolved]  Spidigo — Negligence of Service - NO CONNECTION AFTER PAYMENT

Address:

Ahmedabad, Gujarat

13 Oct 2014 Hello, I purchased a broadband internet connection from Spidigo on 08 Oct 2014, (2 MBPS unlimited for 6 months + 1 month free), along with a wireless router, for my office premises. I paid them a total amount of INR 8800.00 by cheque (Cheque No. 74108 of Corporation Bank dated 08 Oct 2014) which includes the installation charges (INR 250.00), cost of the wireless router (INR 2500) and the cost of the internet service for 6 months + 1 month free (INR 6299.00). The connection was promised to me within 5 days. I have provided Spidigo with documentation which would normally be considered of a confidential nature as proof of identity and proof of address (a copy of my most recent municipal tax bill, my driving licence, and my photograph). The Spidigo representative said that someone would call me to verify my information the next day, when they collected the cheque and my documents. Spidigo have cashed the cheque on 10 Oct 2014. When nobody called me up to 10 Oct 2014, I tried calling the representative, Mr. Vivek, who had visited me to take my order. His phone (mobile no.[protected] was switched off (at 10:30 AM), and then, after trying repeatedly, even when the phone rang, he would not answer my calls. I also tried to contact Spidigo's office number[protected] repeatedly, and after numerous attempts, was able to speak to some lady, who said that she will ask someome to call me back. Nobody has called me to date. I tried calling Mr. Vivek again today morning at about 11:30 AM, but his phone was switched off. After repeated attempts, I was able to reach their office number again, and asked the (gentle)man about the status of my order, and why nobody had called me. He said he will pass on my "request" to the concerned people, and somebody will get in touch with me soon. When I asked him for a time frame, he said he could not commit to a time, because he did not have this information. I asked to speak to somebody senior, and he said that he did not know who I could speak with. When I asked him for the number of some senior official of the company who I could speak with, he said that he did not have that information. I told him that I would like to have a categorical reply about the status of my order, and if I do not get the connection by today, I want to cancel the order, and want my money back. There has been no response forthcoming from Spidigo so far. I am concerned about the loss of my money, and also possible misuse (criminal or otherwise) of my private and confidential information that Spidigo have in their possession. I intend to circulate this complaint widely to all possible fora online, and may also escalate it to appropriate legal action for bringing Spidigo to book for wilful negligence, resulting in gross deficiency of service, and causing me inconvenience, loss of business, and pain and suffering. I would appreciate your assistance in circulating my complaint as widely as possible on your platform, and taking any appropriate action that you can, to ensure that Spidigo honours its obligations to its customers. Thank you for your help, Sincerely, Asaf Shamsi CEO & Director, International Operations, PharmAlliance, Ahmedabad, India