Spinny — False Commitment & incomplete information.

Hi,
I sold my car on Spinny, while selling the car my car second key was not available, so they put 2k hold on my deal as second key was in hometown. I told to Spinny's executive (Shakib) will submit Car key ASAP, but due to medical issue i had submit key after 4-5 days. After submitting the key, they said you have to submit the key within 48 hours & we have already made second key. No one told me that you have submit the key within 48 hours, also no one took my confirmation from me before making the key. I had explained why it was submitted late, but they are not ready to listen. Deal is not closed yet completely & giving stupid reasons. Unnecessary they are putting hold on the amount & trying to save their money. It's better to sell your car through other apps.