Spinny — Rear camera feature is missing in my car which was listed in their website.

Website: Spinny.com

Dear spinny,
I am compelled to escalate this issue formally, as I have not received a fair resolution despite multiple communications.
Timeline of events:
• Prior to delivery, I consulted Relationship Manager Mr. Tilak about this concern.
• Mr. Tilak explicitly advised me to accept the delivery and get the issue resolved via customer care.
• I complied in good faith, trusting the guidance of a Spinny representative.
• Customer care is now holding me responsible — directly contradicting what I was told by your own team.
This is a clear case of internal miscommunication for which I, as the customer, am being unfairly penalized.
I have provided concrete evidence in the form of an official quotation and bill from the authorized Renault showroom. In spite of this, a mere 50% refund has been offered, which does not reflect the seriousness of the situation.
I respectfully but firmly request a 100% refund. Should this not be addressed satisfactorily, I will have no option but to escalate this to consumer grievance forums and share my experience on public platforms.
I genuinely hope it does not come to that, and that Spinny upholds its commitment to fair and transparent customer service.
Regards,
Ajay
[protected]
KA14P9766