Srilankan Airlines — Airlines hasn't processed the refund for my tickets

I purchased travel tickets from Melbourne to New Delhi via Colombo for 4 passengers. The airline cancelled the tickets from Colombo to New Delhi. I called the customer care and asked them if i cancel my tickets will i get a full redund as its the airlines fault. I was assured that i will be given a full refund. It has been almost 3 months and they only refunded the amount of one passengers ticket. I have tried getting in touch with them many times. The contact centre says they cant discuss about the refund and so does the chat support. The only email available for refunds does not respond.
Was this information helpful?
No (0)
Yes (0)
SriLankan Airlines customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    SriLankan Airlines
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    SriLankan Airlines Phone
    +94 777 771 979
    SriLankan Airlines Address
    Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka
    View all SriLankan Airlines contact information