Srilankan Airlines — Baggage

Address:Mumbai

My mom( senior citizen) was travelling from Singapore to Mumbai via Colombo on 17th June. When she landed in Mumbai the flight was delayed and the bag she got was thrown as trash and broken. She tried to contact the baggage counter there but there was no rep from Srilankan airlines and being diabetic she helplessly left from the airport. Since then we trying to contact airlines number but after waiting for hours on IVR call gets disconnected and the chat BOT doesn’t work. Please can someone help us.
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    SriLankan Airlines Phone
    +94 777 771 979
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    Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka
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