Srilankan Airlines — baggage damage

Address:

500001

Absolutely disgraceful customer service. SriLankan Airlines broke our luggage on a Guangzhau to Hyderabad flight on 5-10-18 one month ago and have made it next to impossible for us to contact them and get replacement baggage.when ever I call Hyderabad airport baggage handling agent they say they are waiting from head office reply.after repeated call to Hyderabad office for 15days they pickup my bag on 26-10-18 for repair and said they will call me & update in 24hour but They won’t contact.after wait around one week I called on given number and ask about my baggage they told me it can’t be repaired.i’ll get compensation.in 2 working days. But almost week gone there no reply from airline today I called them and spoke to ms Aruna she says it will take time from head office to resolve my issue