Srilankan Airlines — broken luggage

To whom it may concern.

I made a complain on 27th of march about my suit case which was broken, one of your agent called and informed me that it had been approved to be refund and i would receive 100 usd. That suitcase cost more than 450 usd and it is not even older than 2 years and i think it is really not good and please review and revert back to me. You will find the reference below:

Mleul10046/27

Thanks.

Kind regards,

Syed zaheed

Asst. [protected]@ayadamaldives.com
Mobile: +[protected]

I send the mail out on 8th april, second follow up mail on 12th april but till today i did not get any response! This is absolutely not customer care!! I even called one of your college and mentioned that i travel frequently and will be travelling soon and i need urgently my suitcase!!!