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Srilankan Airlines — Bubble agreement confusion and ticket concerned
Regarding I have booked the ticket from Thailand to Delhi on 18th Dec 2021, but the reservation from Srilanka airline informed me that there is a travel bubble agreement between the country Srilanka and India Srilanka airline does not allow the traveller to transit to India until 30 Nov 2021. I have confirmed with the Indian ministry and Indian embassy in Thailand that it's not their duty, as they already grant the visa to the traveller to travel to India. It is the airline's decision if the airline will let the traveller transit to India or not. And I am rechecked with them all travelers can transit to Srilanka normally.
Please let me know in this case why the airline did not update with Indian government? Please secure my ticket in this case because in the first beginning no any information from the airline that they have the bubble agreement between Indian-Srilanka-India. After I booked the ticket the staffs of the airline could inform and said that there is the travel bubble with the airline and India government that unacceptable.
I have the big issue now if in case I can not get the information soon, then my trip will need to get cancelled as well and also I can not plan anything regarding the confusion service by the airline. In case the airline not ensure why allow me to book the ticket in the first beginning? In this case I need to throw my ticket away if I can not travel as per plan on 18 Dec 2021. Is it possible I can change ticket date to travel to Delhi in next year?
Last 3 days ago, my friend could travel from India by Srilanka airline to Thailand no any issue at all. So please get the right information and inform the traveller accordingly.
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