Srilankan Airlines — complaint regarding my travel

Address:	560017
Website:	www.srilankan.com

Hi,

I am extremely disappointed with your services. I have booked a round trip ticket to tokyo from chennai via colombo. My departure from chennai was supposed to be at 20:55 (Dec 22, 2017) and i should have reached colombo by 22:15 (Same day). And i had plans for sightseeing in colombo (Near by places) during my transit stay at colombo.

When i approached srilankan airlines counter (Dec 22) i was informed that flight would be delayed by 3 hrs. Later i was informed that there were no seats available (Though i have confirmed tickets). Airlines rescheduled my departure to today (Dec 23) at 16:00. That spoiled my plan which i had for my transit. I am very much unhappy about this.

Again when i reached the srilankan airlines counter today at 14:00 (Dec 23), i was informed that there are no seats available (Second time). I was requested to take flight at 20:55 (Dec 23). And i was requested to wait till 17:30 to get lounge (Which is more than 3 hours).

My departure has been rescheduled twice besides having confirmed round trip tickets. My sight seeing plan during transit has been spoiled. I had to travel from hotel to airport and again from airport to hotel. I had to wait at counter for more than 3 hours to get lounge.

Is this the way to treat a passenger who travels international?

Because of this i am depressed physically and mentally. Please address my issue and provide me the right compensation.
Expecting your response

My booking reference: r45qdh

Note: this has been escalated to customer care and reference number is cmb/c/gw/261217/38192

After that no reply from them. Kindly do the needful