Srilankan Airlines — Customer service

We booked tickets with Srilankan Airlines in March to travel from Melbourne to Kochi on 10/09/2022. We also booked our seats as well, as we are travelling with small kids. Now we noticed that all our seat reservations have been removed without informing us. We contacted airline offices at Melbourne and Srilanka to fix this and unfortunately both customer service officers were extremely unhelpful and rude and simply said they cant do anything about it. We understand there is a schedule change in the flight from Melbourne to Colombo, but the seat reservations for other flights have also been removed and now they are booked by some one else. We don't understand what sort of customer care and guarantee you are providing us. Now we have to wait until 48 hours before travel to book seats which is also not guaranteed, making lots of stress to fly long 14 hours with two small kids. We have original E tickets issued to us with seat numbers which is of no use now. We hope the airlines can do something about it. Looking forward to hear from you.
Booking reference- 56KB2P- AYINIPULLY SUKUMARAN
Kind regards
Bincy & Sudhish
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