| Address: | Rosmead Towers 102, Rosmead Place, Apt 35 |
I made a request for refund of my wife;s Colombo-SYD-CMB Business Class ticket on 07APE22 which was duly acknowledged. Please see attached email correspondence. Until today, I have not received the refund i.e. after 50 days. Too emails I sent in this regard remain unanswered. As a result of this delay on your part my account remains overdrawn.
Please investigate this matter and arrange the refund of the required sum to my credit card account without any further delay.
Please acknowledge receipt of this email by return.
Re: Refund Request REF. - UL/RR/140167 | Requested Date - 07.04.2022(UTC)
Dudley Leelananda
URGENT URGENT
Dear eCommerce Team- SriLankan Airlines
Please refer to your confirmation dated 07APR22 acknowledging my refund request.
Today is 23MAY22 and I am still waiting for my refund. When the refund request was made, I was told by one of your Managers that the refund will be arranged well within the 25 working day period(which is as per your policy) but now I believe it has gone even beyond that.
If this refund is not made latest by 25MAY22, my account will be overdrawn and the bank will levy a penalty and will also have to interest.
Please let me know the reason for this delay and advise when it will be credited to my credit card account.
I await your urgent reply to my email.
Thank you and kind regards
Dudley Leelananda/Mrs J Hewamanage
From: Dudley Leelananda
Sent: Tuesday, May 10, 2022 1:48 PM
To: [protected]@srilankan.com
Subject: Re: Refund Request REF. - UL/RR/140167 | Requested Date - 07.04.2022(UTC)
Still awaiting for my refund. Please expedite.
From: [protected]@srilankan.com
Sent: Thursday, April 7, 2022 1:46 PM
To: [protected]@hotmail.com
Subject: Refund Request REF. - UL/RR/140167 | Requested Date - 07.04.2022(UTC)
Dear Sir/Madam,
Thank you for submitting the online refund request for the ticket purchased through www.srilankan.com.
Your refund reference Number is UL/RR/140167.
Please use this reference number with regard to any further inquiries on this refund request.
We will be processing your refund request subject to the fare rules of the ticket.
We appreciate your patience until we inform you the refundable amount along with any applicable fees, charges, or penalties that will be deducted.
If you have paid for your tickets using your Credit/Debit cards, please check with your card issuing bank whether your refund amount has been credited to your account after our refund team has got back to you.
For payments made with Al Ansari Exchange House you must collect the refund from an Al Ansari Exchange House branch by presenting the same Emirates ID submitted in your refund request.
Please find the summary of the information you have submitted below.
Refund request UL/RR/140167 | Requested Date - 07.04.2022(UTC)
Booking reference: 6FEK5S
Sectors/Tickets requested for refund
Sector 1: CMB - SYD
E-ticket no 1:[protected] HEWAMANGE/JAYANTHI MRS
Sector 2: SYD - MEL
E-ticket no 1:[protected] HEWAMANGE/JAYANTHI MRS
Sector 3: MEL - CMB
E-ticket no 1:[protected] HEWAMANGE/JAYANTHI MRS
Passenger contact Number:[protected]
E-mail address: [protected]@hotmail.com
Remarks: A mistake made in the name when booking. Instead of " Hewamanage" the name was stated as " Hemamange". I was advised by SLA to cancel the ticket and rebook. which I will do after you confirm that the ticket has been cancelled. The other ticket in the name of " Leelananda" under this same reference should NOT be cancelled.
Should we have a clarification related to your request we will be contacting you.
Please note that once submitted your refund request cannot be reversed.
Please do not reply to this email.
Thank you
Best Regards,
eCommerce Team
SriLankan Airlines
www.srilankan.com
Related FAQs and benefits of booking on www.srilankan.com
How to apply for a refund?
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Refunds should be requested online through below link.
https://www.srilankan.com/en_uk/plan-and-book/online-refund-request
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The amount to be refunded will be informed to you by our refunds team.
Will there be a any charges or penalties applicable?
There will be penalties applicable. Please be patient until we email you all the details along with the refundable amount.
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Dudley Leelananda/Mrs j Hewamanage
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