In April my client was denied boarding due to an overbooking. He was offered a voucher for a free flight to a destination within the connections of SriLanka Airlines. He accepted that voucher under these conditions.
Now he wants to redeem the voucher and it says the voucher is only valid for one sector Male-Sri Lanka. This is not the condition that has been promised to my client as he lives in Spain and can't make use of this voucher. He would not have accepted the voucher under this circumstances.
Therefore we are either asking for a voucher valid for a free flight of SriLanka or a financial compensation as it should be normal. My client couldn't make it to his destination due to the denied boarding, had to pay for the hotel at that destination as it was non-refundable. And now he is without an adequate compensation. This is not acceptable. Flightright calculators say, compensation is up to 600 EUR, we'd like to solve it quicker without having to give this case to lawyers. What's the best you can provide?
EMD[protected]
LOC-53ULF3 Was this information helpful? | 
Post your Comment