Srilankan Airlines — fail to arrange wheelchair

My mother fly on 16th oct to uk from sri lanka [ticket number :[protected] ] confirmed for wheel chair. Airlines provide wheel chair at sl airport but fail to provide at uk airport. She walked from gate to exit point alone with the 7kg of hand bag. And also no one from airlines help to arrange to get luggage.
I already complaint through call, still no reply
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SriLankan Airlines customer support has been notified about the posted complaint.
Complaint comments 


Are you still working for Airlines, How many more details to reply to the complain. Why are you maintaining customer services ???

If you are still alive can you please send some reply on the above complain !!!

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