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Srilankan Airlines — I haven't had my refund after 5 weeks

My flight was cancelled and srilankan airlines promised me a refund. It's been over 5 weeks now. My sister has already been refunded.
Flight details ul0504
Depart heathrow 25/04/19. E ticket number[protected]. Airline ref: nwjwa6.
Depart columbo 04/05/19
I am totally fed up and stressed the travel agency said there is nothing they can do. They are just as fed up chasing you for my refund. Travel agent - sta travel.
Please do something asap. I need my money i am not rich.
Email
[protected]@hotmail.com
Many thanks

Complaint Status


[Jun 01, 2019] SriLankan Airlines customer support has been notified about the posted complaint.
Updated by mwnek Jun 01, 2019
This is not a good advertisement for SriLankan airlines. I had planned to travel to Sri Lanka when things have settled down. It is making me think twice.
Please refund as a matter o[censored]rgency.
Thanks
Maralyn Wnek
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    Customer satisfaction rating
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    SriLankan Airlines Phone
    +94 777 771 979
    SriLankan Airlines Address
    Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka