Srilankan Airlines — Lost phone

Website:

www.srilankan.com

I had left my iPhone 7 in the magazine rack in front of my seat ( 61 H/K - whichever was the window seat). I realised this after the flight landed and we had completed immigration. We were told that there is no issue and to wait for the airline ground staff who would just get it for us. We met with the ground staff and after making us wait for over 30 minutes saying they are calling the security person in charge of the aircraft around 5 times, each time repeating the same message to the person at the other end as if it were new information. After this feeble attempt they told us the phone wasn't there. I am a 100% certain of where the phone was. It was clearly stolen by the staff as we had told them the seat number and all details. This is extremely disappointing from an airline we fly so often and for so many years! We had complained to known people at Chennai customs who asked us not to lodge a formal complaint and they will try to find out internally but they have had no luck with the team in Chennai. The arrivals area does not even have a Sri Lankan airlines office. I've tried to fill in the feedback form but am unable to submit ( http://www.srilankan.com/a/coporate/
ComplainFeedback). Everyone else I know who has left behind a phone or any other belonging on an international flight has got it back with other airlines. I guess Sri Lankan airlines just doesn't care about customers.