Srilankan Airlines — Lost Phone on board

Our family travelled from Columbo to Melbourne on flight UL604 on 13th Jul 2021. Our journey was ok as we had to travel from Bangalore to Chennai and then Chennai to Columbo and were placed in transit location for few hours before our flight to Melbourne. It was all good and once we got on the plane were told we could use the back portion of the plane as the flight was mostly empty or limited number of passengers (25) allowed due to Australian limit on number of people allowed to Australia. We were allocated seats on 57; however, we sat on middle part of 56 as we (me, my wife and our 1 year infant) can sit together.

Once we got to Melbourne International Airport, all passengers were ready to disembark the flight; however due to some requirement we were not allowed for while. Our family was also ready to disembark and had taken all items to do so. However, given the delay, we sat briefly on seat 55 which is when I have left my wife's iPhone (Description of the phone - iPhone 7 with Brown colour flip open case and contained Australian Medicare Card, Australian Myki Card & Indian Driving License) on the seats while trying to manage our little son as my wife had to use the toilet. While my wife was still in toilet the flight passengers were allowed to disembark. Once my wife was back we all disembarked the flight and unfortunately at this stage I have misplaced my wife's phone on seat 55.

After arriving at hotel quarantine in Melbourne at 1 am, I had realised that I had left my wife's phone in the flight and called SriLankan Airlines in Melbourne next day morning to check the on the item. I was advised by the customer service representative to send an email to [protected]@srilankanau.com.au. I sent an email as advised with description of the item lost which was then onward internally few times and after multiple follow up, I was advised they had conducted extensive search and unfortunately had reached dead end.

I appreciate the effort put in; however, it is disappointing as I had left the item on seat 55. We have very fond memories (videos/photos) of our little son (1 year old) in the phone and it is unfortunate that I have misplaced it on our flight to Melbourne.

It would be really appreciated if there a thorough check conducted on the plane and also if anyone who cleaned the flight had come across it.

Can you please help me get the phone back?
Was this information helpful?
No (0)
Yes (1)
SriLankan Airlines customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SriLankan Airlines
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    118
    Pending
    0
    Resolved
    12
    SriLankan Airlines Phone
    +94 777 771 979
    SriLankan Airlines Address
    Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka
    View all SriLankan Airlines contact information