Srilankan Airlines — luggage missing

Here by i file a complaint about that i missed my hand lagguage during my travel on last sunday dated 26/05/2019 en route to kuwait - colombo - trichy. Suddenly i informed to the airport officials about that and they replied that they will get lagguage within two days. After that they told me via mobile that i need to pay rs. 16, 250 for the excess luggage. But i don't want to pay that much amount. There is no worth in that lagguage for the sum of rs. 16, 250. But however i need my lagguage. So kindly help me regards this complaint. Thank you.
Was this information helpful?
No (0)
Yes (0)
SriLankan Airlines customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SriLankan Airlines
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    117
    Pending
    0
    Resolved
    12
    SriLankan Airlines Phone
    +94 777 771 979
    SriLankan Airlines Address
    Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka
    View all SriLankan Airlines contact information