Srilankan Airlines — My transit hotel


I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want to make me do and after one hours with her she make me crazy She not give me hotel booking then I take taxi and book hotel by my self and this is the 3rd time happen with me with Srilankan and submit complain and the answer I get is we are sorry for you we can not make any things for you
MY flight no UL 883 from Can to KWI on 14/9/2016
My flysmile No UL[protected]
my booking Reference 4AJ5OS
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SriLankan Airlines customer support has been notified about the posted complaint.
Sep 16, 2016
Updated by Hosam Mohamed
Dear Sir/Madam
I book flight from CAN to KWI on 14/9/2016 reference NO. 4AJ5OS and it have transit on Srilanka for more than 18 hours and my right as the Civil Aviation Organization Rules :
“Passengers with 8-24 hours of transfer time are entitled to a hotel stay, airport transfers and meals”
1- in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails;
2- if the time of departure is deferred until the next day, passengers must also be offered hotel accommodation and transport between the airport and the place of accommodation
and also I ask for Muslim meal for my trip
and when I get my meal on the flight it’s not Muslim meal and they tell me they not have confirmation for my seat for Muslim meal
next when I reach Colombo Airport I go to transit counter to collect my Hotel booking the girls there tell me sir we are sorry there is no hotel for you as we have flight will be at 9.45am next day you can change your booking to it for this reason we can not get you hotel and when I tell her I need o keep my booking as it is no change and I need my hotel she tell me sorry no hotel you can choice to change to the early flight or stay on the airport on any seat or coffee shop tell your flight

This is not 1st time that happen for me this is the 3rd time and I submit complain to you before 16/2/2016 & 13/6/2015
And the answer from your side in these 2 complain is :
Dear Mr. abushadey,

We write in response to your mail. Sorry for the delay in response.

We are sorry for the inconvenience faced by you. But we sincerely regret our inability in reimbursing the hotel accommodation cost you incurred.

Sincerely yours,

No real action just sorry and this time I will not accept word sorry if you not take real action in my case I will submit complain to Civil Aviation Authority in Kuwait and will Filed a lawsuit in Kuwait courts asking your airlines for compensation for damage to me moral and material damage
So Pl I need real action make me feel that I deal with Respectable company that respects its customers

My & Flight Details
FLY SMILE NO.:[protected]
Flight reference No 4AJ5OS
Ticket No:[protected]
Ticket price: 910 USD one way from CAN to KWI

I Book hotel for night 65 USD on Beacon Hotel Negambo “I have the Invoice “
Taxi from and to Airport 3200 LKR
2 Meals Breakfast and Lunch 5500 LKR
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