Srilankan Airlines — Online booking

For the las week, I have been attempting to book a return flight to Colombo, on the airline, departing from London in June and returning in July. I have repeatedly filled out the documentation and payment details, only to receive the error message 4620 on each occasion.
I contacted the airline, who said my bank had stopped the transfer. I then went to the bank, who said they did not stop payment, I have the funds and there are no limits or other issues with the account, so the fault must be with the airlines systems.
My son, then attempted to book on my behalf, and got the same message. Please note that he is with a totally different bank, and therefore his card and account are not the same.
I am unfortunately left in limbo, being unable to take my trip, whilst each side blames the other. All i wish to do, is pay the fare and travel as soon as possible, on the airline that I have been told so many positive things about.
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