Srilankan Airlines — Refund related to covid 19 booking & travelling

Address:

sri lanka

Respected sir/madam,
I, booked my inernaional tkts under reference no: reyhq9
Tkt no[protected] &[protected] for travel to australia on 09/04/20.
My tickets were not utilized by me due to covid 19.
I contacted my agent (Classic travels)< [protected]@yahoo.co.in>& wrote to "riya travels" (). According to them srilankan airlines has not refunded any money/covid voucher till date.
It is my humble request to you to kindly let me know the present status about refund/voucher.