Srilankan Airlines — Refunds pending and no feedback since almost one month

Address:

Sri Lanka

Reservation No: ‎5NVVJT Refund requets - UL/RR/135756 & UL/RR/135757

I had to cancel my flight tickets (refundable) due to Covid from Paris - Colombo on the 12th of Jan 2022. The tickets were purchased via srilankan airlines website and the refund requests were already done on the 12th.

Since then, no news from Sri Lankan airlines, no reply to 6-7 e-mails sent to [protected]@srilankan.com and over the phone (customer service based in Sri Lanka) each day a new agent, only answer is to wait !!! And never gives à timeline when the refund will be don

Could someone help to accelerate the process?

Thanking you.
Kishan FERNANDO