Srilankan Airlines — Unknown Refund Status Since 21 July 2022

I dont get a single reply from Srilankan Airlines with regards to my refund status. Their refund policy is to give a reply on the amount entitled within 3-5 working days and full settlement should be in 14 working days. However, after one month submitted my refund (submitted on 21 July 2022) and until today (22 August 2022) i dont even get a reply on the amount entitled for refund.

Refund Ref is : UL/RR/146568, UL/RR/146569, UL/RR/146570
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