SRS Travels — Unethical behavior of the company and their drivers

I booked the BUS from Bangalore to Ichalkaranji through this travel agency.
Departure date : 26-MAy-2022, 09.15pm
Arrival date and time : 27-MAy-2022, 08.15am (expected)

I as well as the passengers in our bus faced lot of issues . Describing those issues below :
1) Bus departure time was 09.15pm at night . In actual it came late, by 10.45pm.
2) Bus started at 11.15pm from Banglore, and it left bangalore by 12.00 am in midnight.
3) The bus stopped for dinner at 12.36 pm to a very bad hotel with worst service and food quality.
4) In morning, bus stopped for breakfast at very bad hotel with worst service and food quality (Hotel Sai Park, near Sankeshwar).
5) The expected arrival was 08.15 am as quoted by the travel agency. But its arrived at Ichalkaranji by 1.15pm in afternoon, which is almost 5 hours late.

Bus No. KA 01 AF 9505