SRS Value Bazaar — card machines do not work and your servers suck

Address:

New Delhi, Delhi, 110017

I made a payment of 3076 at srs malviya nagar delhi using my sodexo meal pass. The amount has been deducted, but i am being told that you did not receive the amount.

In an era where our dear pm is trying to make a cashless economy. 9/10 times the card machines don't work and the 10th time when it works, you guys claim you haven't received the amount. Where did the money go
I want my refund back asap
Thanks