ST Courier — Non Delivery - Non Response - Partial Delviery

You can send the following stronger complaint to ST Courier Customer Care and copy the Regional Manager if possible.

Subject: Escalation of Complaint – Partial Delivery and Unacceptable Delay in Delivering Consignment No. [protected]

To,
The Customer Support Team,
ST Courier Pvt. Ltd.

Dear Sir/Madam,

I am writing to formally escalate a complaint regarding the incomplete delivery of my consignment bearing Consignment No. [protected], booked on 06/06/2026.

At the time of booking, the consignment consisted of three boxes. However, only two boxes were delivered on Monday, while the third box remains undelivered.

Following the partial delivery, I made repeated phone calls and sent multiple messages to both the booking office and the distributing office seeking clarification and delivery status. Unfortunately, despite several follow-ups, no satisfactory response or solution has been provided.

Further, I was informed that the missing box had already reached the destination branch on Wednesday. However, even as of Saturday, the box has not been delivered. Upon further enquiry, I was informed that the destination falls under a non-serviceable area.

This explanation is unacceptable for the following reasons:

The consignment was accepted and booked by ST Courier without any indication that the destination was a non-serviceable area.
Two boxes from the same consignment were successfully delivered to the consignee, which clearly indicates that delivery to the destination is feasible.
The third box has reportedly been available at the destination branch since Wednesday, yet no effort has been made to complete the delivery or provide a proper resolution.
Both the booking and distribution offices have failed to respond adequately despite repeated follow-ups.

The delay and lack of communication have caused significant inconvenience and concern. I therefore request ST Courier to:

Immediately locate and deliver the pending box.
Provide a written explanation for the delay and partial delivery.
Clarify why the shipment was accepted if the destination was considered non-serviceable.
Take appropriate action against the concerned offices for their lack of response and customer support.
Confirm the expected delivery date without further delay.

If this matter is not resolved immediately, I will be compelled to escalate the complaint to the appropriate consumer grievance authorities and seek compensation for the inconvenience caused.

I request an urgent response and resolution.

Yours faithfully,

Jude Suresh
[protected]
Sholinganallur

Consignment Number: [protected]
Booking Date: 06/06/2026

Attach the POD/receipt image along with this complaint and send it to ST Courier Customer Care and the concerned branch managers. This version clearly highlights the contradiction that two boxes were delivered while the third is being withheld on the grounds of a "non-serviceable area."