Standard Chartered Bank — a4 interest charged on credit card

Address:

Sector 9, Madhya Marg, Chandigarh, Chandigarh, Punjab, 160009

I have been using standard chartered credit card from almost 6 years. I have always paid all the dues well on time.

Recently, i checked my cc statement and found out that the bank has imposed 1539.54 inr as a4interest on 24th may 2019.

Also, there is amount of 277.12 inr charged as [protected]@18.00%.

I had already paid the minimum amount due mentioned on the statement. I believe if the customer is always paying all the dues on time and never had a history of non-payment then the bank should consider those facts. For any reason if the full payment is not made then the bank should talk to the customer and inform them before imposing any interest or penalty. I believe we maintain bank accounts with such banks keeping in mind that we will be given every priviledge and facility. If the bank can't even call once and inform the customers about something important then there is no point maintaining bank account with these private banks.