Standard Chartered Bank — credit card payment made affecting cibil score

Address:

605009

I had a credit of scb no.: [protected] a/c opened on 10/10/1998and the last paymnet made 0n 11/02/2005. Also i have surrendered the card and i am not using the card from jan 2005 onwards. But my cibil credit score is affected for none of my fault. I had booked a flight ticket using the crdit cardfrom chennai to mumbai during 2004 and the decan airways flight got cancelled and according to airlines they had refunded the amount back to the credit card account. But unfortunatly in my cibil it is showing as an amount of rs. 14335/= written off and current balance as rs.1259042/=.
Kindly resolve the issue as it is affecting my credit score. Expecting to get justice from you soon.