[Resolved] Standard Chartered Bank — Disbursement of Loan without consent. | |||
Name : Santosh Shetty Phone :[protected] I have Applied For a Personal Loan in Standard Chartered Bank. The Sales Executive Mr. Suraj and his colleague Mr. Dilip Kumar Pandit, after confirming From Mr. Pravin Singh, has assured me that the loan will be processed on following terms, Loan Amount - 500000/-, Rate of Interest - 14.5%, Processing Fees - 1%, Tenure - 48 Months. But after taking all documents and post dated cheques from me, they told me that they can process the loan on 15% instead of 14.5%. I clearly told them on 30/Jan/2014 that do not process the loan and return the documents. Then I approached to another bank for the loan. But today I received the loan amount from Standard Chartered in my account without my consent. When I inquired in Standard Charted Kalyani Nagar Branch, Mr. Pravin Singh, Sales Manager told me that the loan is disbursed on following terms, Loan Amount - 500000/- Rate of Interest - 15% Processing Fees - 1 % Tenure 60 Months. When I Asked for Documents of Loan Mr. Pravin Singh told me that he cannot provide me the documents saying all processing is done at chennai. He has provided me only RFES ID : 2119537 Because of all this nuisance, I don't want any loan from Standard Chartered bank. Pl help me to cancel the loan without any charges as the bank representative cheated me. Request You to Please Do The Needful. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Santosh,
We tried to contact you on your given number but could not connect, Please provide us with an alternate contact number along with your email id, so that our official can contact you soon to address your concern.
Regards,
Standard Chartered India
We tried to contact you on your given number but could not connect, Please provide us with an alternate contact number along with your email id, so that our official can contact you soon to address your concern.
Regards,
Standard Chartered India
Dear Sir,
Pl Contact me on [protected]. My personal mail id is [protected]@gmail.com and official mail id is [protected]@kent-india.com
My office phone no. is[protected] where i will be available between 11 to 6.30 on monday to friday.
Or I request you to give me your concern person's contact no. so that i will contact him .
Sir/Madam,
Yesterday your bank's sales representative Mr. Pravin Singh came to my office. He verbally assured to me that the tenure of the loan can be reduced from 60 months to 36 months. And bank will not charge anything for the same. The EMI difference (between 60 months EMI and 36 Months EMI) will either be adjusted in remaining 35 EMI or I have to give separate cheques for the same. And for this I only have to give request letter for the tenure change.
Accordingly I have given the request letter yesterday 11th Feb 2014. But Today on 12th Feb 2014 Mr. Pravin Singh called up me saying the request letter should only consist of request for tenure change and their should not be anything related to charges or EMI adjustment ( which he committed verbally).
Since I do not have any written proof for above, I have not given any letter to him today.
Pl suggest what should I do.
The request letter submitted on 11th Feb 2014 is attached for your reference.
Regards,
Santosh Shetty
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Pl Contact me on [protected]. My personal mail id is [protected]@gmail.com and official mail id is [protected]@kent-india.com
My office phone no. is[protected] where i will be available between 11 to 6.30 on monday to friday.
Or I request you to give me your concern person's contact no. so that i will contact him .
Sir/Madam,
Yesterday your bank's sales representative Mr. Pravin Singh came to my office. He verbally assured to me that the tenure of the loan can be reduced from 60 months to 36 months. And bank will not charge anything for the same. The EMI difference (between 60 months EMI and 36 Months EMI) will either be adjusted in remaining 35 EMI or I have to give separate cheques for the same. And for this I only have to give request letter for the tenure change.
Accordingly I have given the request letter yesterday 11th Feb 2014. But Today on 12th Feb 2014 Mr. Pravin Singh called up me saying the request letter should only consist of request for tenure change and their should not be anything related to charges or EMI adjustment ( which he committed verbally).
Since I do not have any written proof for above, I have not given any letter to him today.
Pl suggest what should I do.
The request letter submitted on 11th Feb 2014 is attached for your reference.
Regards,
Santosh Shetty
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19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
Please accept our sincerest apologies for the inconvenience you have experienced. Please be assured that we have noted your contact details and our officials will contact you to address your concern.
Regards,
Standard Chartered India