[Resolved]  Standard Chartered Bank — penalty levied without intimation.... Reverse the deductions!!!

Address:

New Delhi, Delhi

Hello, I have a savings account in Sansad Marg branch New Delhi since 2006. (A/c No. [protected]) Today I noticed that my account is being debited by Rs.561 every month since October 2013. My original balance was Rs 6700 which now stands at Rs 2300. I called up the customer care and they informed me that I have a Preferred Banking account where I need to maintain a minimum balance of Rs.200, 000. If I don't do that, a penalty will be levied for not maintaining the minimum balance and because of this reason my account has been debited by Rs.4400 till date. I am being told that I am a preferred customer of SCB, but I have never ever received any call from any RM of StanC. I have not been given any Preferred account services by SCB however have been subjected to such penalties without any prior intimation. I don't understand why any SMS was not sent to me before or after deducting this monthly charge from my account, despite an active SMS banking facility on my number. I fail to understand what kind of customer service is this? Why was I not called (being a so called preferred banking customer) before any such penalty deductions started? I want this amount to be reversed in my account keeping in view of the fact that not even a single preferred banking service was or has been rendered to me ever !!! I am a former employee of this bank and have high regards for it but this incident is deeply disappointing and uncalled for. pls do the needful. Thanks, Alka