Standard Chartered Bank Complaints & Reviews

Hi, Am jagadesh babu, I have done Domestic hotels booking from SC credit card [protected] for make my trip company under booking ID IN1406B0S048772 after confirming the offer with Bank and makemytrip i used the code SCHOT for the transaction of RS 7250 on 8 Jun 2014, I called Standard Chartered bank for cashback they told it will take 14 days it will refunded to SC credit card. i have raised compliant also under the ID[protected] but bank close the compliant saying make my trip company has not paid cash.

Before transaction i check the bank for offer SCHOT offer they confirmed but not they are saying my trip company has not paid cash. This is very serious issue these how customer did fooled with offers .

Hope i will get positively reply for better relation

Regards,
Jagadesh
mob - [protected]
Mail - Jagadesh.[protected]@gmail.com

Hi All,


I Kanika Vyas am
writing on behalf of my Father Mr. Harsh Vyas who is credit Card holder of
Standard Chartered and is a senior citizen. This is a complaint against your
renowned bank credit card division collection agencies.

I am really disappointed rather shocked to hear the way your
collection agents deal with a senior citizen like him. They just do not have
respect that how should one should be speaking to an aged fellow like my
father. His outstanding balance till date is INR 7418.41 however his principle
amount was 4597 in the month of Feb 2014. He is been making payments as minimum
due off and on to the bank as and when is can pay off.

The issue is whenever he gets a call from collection agents;
they speak very rude to him and post which he goes into a mental trauma. The
way these agents speak to a senior citizen is actually embarrassing for a renowned
bank like yours. He has not used the card for more than an year, you can check
the same internally through your data

I would not recommend anybody to use your credit card services
since you guys do not any sense to talk to a senior citizen. He has not been
receiving any statements or any sms informing about due amount for last more
than six months. He is only receiving these threatening calls from your
collection agencies.

He literally does not talk to anybody for hours after talking
your collection agents over phone after a lot of persuasion from everyone at
home he tells that he is received such kind of call where he was asked literally
to go 35 kms from his place to pay INR
1000 minimum due .

He is been tortured a lot by your collection agents that he
has now starting hiding about this cal from his family.

I hereby demand to waive off all the late fee charges and
other bank charges, charged on my father’s card. Provide him with a small
amount which he can pay as a settlement amount to discontinue with the card
services .

Please refer to my conversation with your executive Cal
reference number ::[protected]


Card Holder’s Name:
Mr. Harsh Vyas

Card Number: XXX 0758 XXXX 2049

Dear Sir, I have never stop any EMI payment of Credit Card Loan which was provided by bank based on my regular timely payment at the time of last payment they have charged me life time card renewal fee (which should be free as per there earlier commitment) and adjusted my EMI payment against that and asking me for EMI payment again. I have refuse to pay than they have posted wrong Rs. 49806/- as on 07.03.12 (including billing amount Rs. 2692.29 and later on interest on it on my CIBIL Credit report). After my regular follow up / reminder still they are asking for payment instead of verifying and correcting status on my CIBIL. Regards, Sanjeev Kumar Singh

I, rajesh kumar, am complaining that you have charged me annual fee . As I know that your representative had told me that if i spend more than 60000 rs. per annum you will not charge annual fee . but you have done this without sending me any hardcopy of my statement [protected]@gmail.com mobile no. [protected] card no.[protected]
please consider positively for better relation
yours faithfully
rajesh kumar

Hi, At the time of taking the credit card they told me that this card is valid for only one year and if I insist to keep it for one more year then i have to pay annual charges. In this case I didn't make any call or mail to extend my validity. But they are saying that you have to pay annual charges which is charged by them without my information. I dropped mail for revert back of annual fee and cancellation of card as suggested by their customer care executive . But they are saying that they can not cancel the charges or card . This is very serious issue as these are being charged without my knowledge . Credit card number : 5546XXXXXXXX5622 Please find the mail attached for reference.

I have salary account scb... they provided one free card... Already they were charging unnecessarily for my credit card...even if I made full payment. They added one more credit card account ends with 2323 in my account... without my knowledge... I am getting payment bill for noticed by emails, sms and online account for the scb card, which the credit card ( ends with 2323) am not using... I called their call centre and asked to cancelled their card in the beginning itself. Now They added annual fee with interest for that every month. Why Should i pay them for the credit card, am not using..? What is the use of calling their call centre...to cancel that credit card? Why this bankers do this kind of cheaper way of fund raising...? Expecting the solution from the banker end.

Dear Sir/madam I'm holding credit card with your bank for more than 3- 4 year and none of my payment got missed so far... But the payment of rs 29005.00 which i made thru SBI Net banking on 01.07.14 has not hitted u yet & still showing outstanding.. i had made two payment on same day of rs 10077 &29005.00 on same day but out of which 10077 is alone sucess... i would like to know status some of the details for ur ref as follows NAME PRABHU B S A/C NO [protected](from which i have transfered) ref no IGW2823299(internet ref no generated by SBI) Ph no [protected] email id prabhu.[protected]@gmail.com kindly investigate on high priority & pls do call me once the msg/mail is attended by you... thanks in advance regards prabhu

Very pathethic customer service by the bank...no one in their customer service teams knows any answers...everything gets delayed by 24 - 48 working hours. they delayed my loan closing by almost a month. first there was a delay in sending the fore-closure letter, which was the bank's fault, I had to pay extra interest money & now they are not even closing my loan.

Hello Team, This is Deepak Gupta, has been using the Standard Chartered Credit Card ([protected]) from last one year. The bank offered this card to me free of cost with no annual and joining charges. However, without any prior intimation or call, they have added about INR750 rupees as an annual payment in my current credit card statement. Also, when I mailed the bank credit card customer care team regarding this and requested them to please close the card and levy the fees, they asked me that they have no communication that the card was offered free of cost. Moreover, I need to this fees. I think, this is an unethical practice, first the bank's credit card sales team convinced me that the card is free and now they are asking me the evidence to support this. Further, this is my wish to use the card or not, I don't want to continue the card and don;t want to get it renewed. Considering all these points, I request you to please from the immediate effect block my credit card and levy the INR 750 annual fees. I will surely pay the used amount before the time limit. Further, will drop the copped credit card at Stancy's ATM drop box. Request you to take this on priority and take some immediate action. Regards, Deepak [protected]

I am receiving frequent interval calls from Standard Chartered Bank Call Center. The lady is asking that your husband is taken loan in 2003 and did not paid back. Loan amount is Rs.9000/- and present payment is Rs.300000/-. Asking me to "bring 9000/- principal amount I will adjust and close the loan".
My husband had a credit card in 2002 and he has not having any credit balance and he has closed this card within short period before going abroad. At present the lady from the call centre frequently calling to my office number after I block my personal mobile number. She even call up my friends number and ask him to pay the amount. I ask her to go legal or send the document relating to what she is talking about. She do not answer any of my question and always asking give your husband address / telephone in abroad. She is calling my office and asking about the loan payment to my colic whom ever take the phone.
My husband and my self, thinking how to solve this problem. We have no any document relating the issue to go for legal. I am facing very difficult situation. The bank person knows my office address but they do not visit me directly.
I hope Consumer complaint board will take necessary action on Standard Chartered Bank Mumbai (divisional call center).

Thanking You.

Sharda

Hello Sir,

I am writing this on behalf of my father “Mr. T P Saxena”, who had credit card # [protected] from SC in year 2004-5. Due to some un-disclosed charges in year 2004-5, He didn’t wanted to use this SC card and had closed this account and had made the payment. The closure application was submitted to your Ahmedabad branch (Mithakhali) and as requested by your officer, card was cut in pieces and scrapped immediately. We have not received any statement / payment due demands since then.

But to our surprise, my father’s( T P Saxena) CIBIL record is showing Rs 40, 876 outstanding as on 25th June 2014, status as ‘written-off’.

He tried to contact your customer care phone lines are pathetic. Not able to talk to your billing dept executives and have to bother your emergency line ( lost/stolen cards). Tried almost 25 times but no luck.

We would like to know the procedure to cleared/sorted out in CIBIL issue. Raised it to your system with #CTO3I70PD1

We would appreciate your interference to sort this matter as soon as possible.

We have never defaulted on any payments and have always made FULL payments towards the credit card use. We are very discplined with our payments and card usage. The Bank made mistakes in their credit card "system charges". They agreed to reverse the charges but did so only partially. They left Rs. 79.38 as not reversed in their 18/10/2005 statement. Just a few days back we were shocked to discover that they have made a wrong report to CIBIL.

When we provided them the details of card use made by us and our payments in full, they claim that "the
total outstanding in your card ending 0389 is Rs.45, 794.52. Please effect payment towards the same. In case, if you wish to settle the dues lesser than the actual dues, we request you to contact one of our collection officers @[protected]. Our officers will be glad to assist you in this regard."

Attn: Mr Bharath D Officer - Customer Care Ref : 06/14/086901/SP/CRD dated 30th June 2014 I have for reference your mail of date. I am really surprised and with deep regret I have to state that you do not even talk about reviving earlier TITANIUM CARD # [protected] for which I have paid life time charges. I am NOT begging you to drop annual charges for the current Emirates Platinum Card since I am NOT interested to pay annual charges as I do not intend using the said card. The understanding at the time of getting the Emirates Platinum Card with the your colleague then was, I can switch back to Titanium Card if I am NOT happy with Emirates Platinum Card. Since I have expressed my utter displeasure after using the Emirates Platinum Card for almost 4 years, I demand that you keep up your Bank's commitment in reviving TITANIUM CARD at your very earliest. If your interests are otherwise, I will call quits with Standard Chartered Bank - if I do not hear about getting the TITANIUM CARD before 5th July 2014. I am NOT bothered about losing Skywards Points, if both Emirates & Standard Chartered Bank do not act. Will treat the matter as closed since I stopped using Emirates Platinum Card almost a month back and I have NO Outstanding except the annual fee - which I am NOT duty bound to pay. T S Shankara Rao, Chartered Engineer & Consultant, # 61/5, “ Bhavani”, Doddabommasandra Vidyaranyapura P.O., Bangalore - 560097 Tel:[protected], Fax:[protected] Mob: [protected], E-mail: shankara.[protected]@gmail.com, [protected]@yahoo.com

i am not using the above card for the last 7 to 8 years and there is credit balance of rs2396/- under the above card. I would like the above card a/c is cancelled and the credit amount is refunded to the address to me at the earliest. I have already physically destroyed the above card. My email-id is [protected]@rediffmail.com soliciting a line in reply immediately, Mrs C V Ramana

Hi There,


I’ve been using my Standard Chartered Credit Card (i.e. Manhattan Credit Card) since 2005. I was very happy with the service until this FRAUD.
My credit card was damaged in Oct 2012, so I asked for a new Card. On this new card there was a FRADULENT International Transaction. As per the RBI norms Bank informed me of the usage via the SMS. I immediately called the BANK & brought this FRAID to their notice.

Again a fresh card was issued to me & I was asked to fill a Dispute Form and fax the same to Standard Chartered Bank. On doing so they reversed the charges… As per the Grievances Redressal Policy of Standard Chartered Bank the issue was supposed to be closed in 60-90 days from the date of receiving the complaint & the dispute form. However, there was no intimation given to me until 9th May 2013. I receive a call stating that the dispute is closed. But no details are shared by the individual & he was reluctant to even share his name.

On following up the matter with the Standard Chartered Bank, I was asked to file a complaint with my local police station & the copy was requested to be sent to the Bank. Post this the Bank charged me for the FRAUDULENT Transition disregarding the several complaints I made to them. I stopped using the card as the Bank kept on levying interest on the FRAUDULENTLY Transacted amount.

The Standard Chartered Bank is has no understanding of customer service & are complete cheats.


Regards,
Pareekshit Suvarna
suvarna.[protected]@rediffmail.com

STANDARD CHATTERED BANK IS CHEAT COMPANY THEY WILL TRY EARN MONEY BY UNETHICAL WAY THEY ARE HARASSING ME EVEN AFTER, I CLEARED MY DUES ON TIME 10 YERARS BACK My SCB Card Account No: [protected], paid my dues by due date in the month of oct 2005, after complaining they reversed the late fee not the interest charge of 175 rupees .That amount has multiplied now to more than 40 thousand and my name is in CIBIL REPORT, I AM GETTING THREATENING CALLS FROM RECOVERY DEPARTMENT, CAN ANY ONE HELP ME

In 2009 when i got this credit card from standard chartered bank, I have been promised that the card is life time free card and there will not be any annual fee charged against this card. But every year there will be a annual fee charged against this card and i have to contact customer care to reverse the annual fee and it got reversed. But this year i have requested to reverse the annual fee against the card to customer care executive (Annaporna) and Bank Officer(Abdul Tharib). Both of them are simply denying the request without verifying the credit history and card statement so far happened. As a privileged customer i would like to get reversal on annual fee .If not bank is ready to reverse the annual fee, without having second though i would like to go far cancellation.As well consider myself is not an eligible customer to do transaction with SC bank. Again as a privileged customer i expect bank will do the needful not only for this time as well in the future too. Now they are asking for proof of communication either verbal or written.I am helpless.

Sir, I have made the following correspondence with the credit card division of Standard Chartered Bank but I did not get any proper response from the said division. On[protected] made the following: Dear Sir, Based on your statement for the month of April, 2014, the entire debt was cleared/paid at one go by me through my SB account with SBI, Hyderabad well in advance to the due date. You have already cut shorted my credit limit for no fault of mine. I don't want to be your customer any more. Please let me know how to return the credit card held by me or otherwise can I destroy the same. An early reply in this regard is requested With regards, K. Rockesh Roshan Income-Tax Officer, D-06, Income-Tax Complex, Road No. 12, Banjara Hills, HYDERABAD-500 034 Credit Card No. [protected] Contact Phone Numbers: [protected] Therefore, kindly advise me how to return the Card or destroy the same as i do not want to be customer any more with Standard Chartered Bank. with regards K. Rockesh Roshan

My card details are Platinum Rewards - Card number ***********8731 Two day back i have fill petrol of RS 400 using my said card, but amount showing in my card summery is 412.48 RS.Initially card was given me as a reward point card. if i fill petrol of RS 150, 2.5 RS will be reward.But here instead of reward or cash back, bank charge me 12.48 more.it is really fraud by standard charter bank, and i am very dis appointed by this cheating.

I am Standard Charted Bank credit card customer and in March 2013 paid the due amount on time and to my surprise in June I got the bill which came along with late payment fees and interest added. I sent mail to customer care but did not get proper and adequate response. After numerous efforts to resolve this issue, in one call I was told that this is due to non-payment of April bill which I did not receive.He told me that, Yes, there was some technical fault due to which your bill was not generated and could not be sent.I then asked him that I have no fault here so why should I be penalized for late fees and interest, then he asked me to just pay the amount I have actually spent during this period and I did the same but that day onwards I have been receiving mails and call on my mobile for payments. I want to pursue this case in the forum as this is a harassment to me and most importantly I have also been threatened for downgrading of my CIBIL rating which is a big financial loss to me.