Standard Chartered Bank Complaints & Reviews

Dear Customer,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no #CTUXEXJNPK <tracking no.> at this link http://on.sc.com/trackstatus

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Standard Chartered

Dear Nisith Kumar Mohanty,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear Customer,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear K. Rockesh Roshan,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear Azhar Saiyed,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear siddhartha kapil,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear Customer,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no. #CTUHUNBHAT at this link http://on.sc.com/trackstatus

Thanks and Regards,
Standard Chartered

Dear Ambati Barclays,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no. #CTAU9X7S0B at this link http://on.sc.com/trackstatus

Thanks and Regards,
Standard Chartered

Dear Neelabh Neeraj,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no #CTAL10U03 Eat this link http://on.sc.com/trackstatus

Thanks and Regards,
Standard Chartered

Dear siddhartha kapil,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear P.Balakesava reddy,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no. #CT0F6HBLIZ at this link http://on.sc.com/trackstatus

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Standard Chartered

Dear Baskar Sikkayan,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear Customer,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

It has been a complete waste of time talking to Card Services, Head Services and Principal Nodal. Not customer friendly at all. Bank unable to answer to most of my genuine question. Why are you playing with middle class peoples life. I have to now look at approaching the court to look at this issue. To everyone out there, be very careful with your cards. Chip enabled cards are not fully secured until the current upgrade transition phase is over. There are plenty of places PIN validation doesn't happens . System has huge flaws. Common people like us are completely helpless

Following is what is the status of this issue. Bank is playing all sort of games and its quite transparent now..


To
Respected Standard Chartered Senior management,

Dear
Sir/Madam,

This
is with reference to your emails dated June 6th(Ref :
06/14/010397)you told me that PIN was successfully validated and used in
the POS terminal. In today’s mail (Ref : 06/14/038256/SP/CRD )you are
saying that the terminal used don’t have the additional authentication factors.
From your mail, it is also clear that we could pull the charge slip and the
signature doesn’t match as well? Then why are we talking about online/internet,
since this case is clearly a POS transaction. You are contradicting with each
of your response given to me.


Ref : 06/14/010397

"We wish to apprise that the transaction disputed by
you had been incurred by swiping the physical card at the merchant outlet post
validating the PIN. Please note that the Chip Card transaction is processed
only post validating the PIN. As per our records, your PIN was successfully
validated for processing the transaction. It may be noted that the credit card
was issued to you and it is the responsibility of the card holder to keep the
card safely at all times. The card holder is responsible for all the
transaction incurred using the card before reporting the loss / theft to the
Bank. The transaction had been settled with the Merchant and there is no charge
back right for the POS (Point of Sale) transaction. Hence, we are unable to
accede to your request to reverse the disputed transaction. This is our final
decision in this matter. We have attached the copy of the Chargeslip for your
ready reference and the password to open the attachment will be your Date of
Birth in (DDMMYY) format"


Ref : 06/14/038256/SP/CRD


“We understand from your mail that the transaction has
gone without any additional authentication factor like password and OTP. We
wish to inform you that the additional authentication factor" for online /
internet transactions (VBV) / MasterCard secure is available only with the
indian secured website. The transaction incurred with the foreign merchant
does not have the additional authentication factors”


Even clause 9 (a) that you referred in your mail is
applicable except where the Card has been lost, stolen or fraudulently misused,
the burden of proof for which shall be on the Card Member". I gave enough
evidence like police complaint report to prove the loss of card (attached again
for your reference)

.

It
is now clearly proved that it is a POS terminal transaction without the
additional factor of authentication validated by the bank. Further I reported
the loss of this card on April25th and bank took more than 40 days to get back
to me with a wrong information claiming i validated my PIN which never existed
in the first place, it caused severe mental distress for the last 10 days, then
now you are changing your stand completely and saying that this is the online
transaction and PIN in not required for this.


I expected a MNC bank like you to be little more professional in handling such a
large dispute. This is clearly a huge deficiency in service from your side.

Dear Sandeep,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no #CTOTVHGLDC at this link http://on.sc.com/trackstatus

Thanks and Regards,
Standard Chartered

Dear Sir/Madam, I have recently applied for new Credit Card (Super Value Titanium) and have received the same. Credit Card number is [protected]. But i have not received 4 digit PIN due to which i am unable to do any transactions. Even i couldn't make a call to Customer care without PIN. Request you to please issue me a PIN or else let me know if I can generate it online. My email id: sachin.[protected]@gmail.com My Cell No.: + 91 [protected] Please do call me in case you need any clarification. Appreciate your quick response. Thanks, Sachin

We cant change the credit card pin to 4 digit ???? now i use 6 digit pin which is not good

Dear Rajesh V Menon,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no #CTR2D06AL3 at this link http://bit.ly/1mQE443

Thanks and Regards,
Standard Chartered

thanks for providing information to solve Cr Card issue Rajesh

Dear Mayuresh Sudhakar Telang,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:https://apply.standardchartered.co.in/e-ticket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Dear Vamshi,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no .#CTUSKILI7D at this link https://apply.standardchartered.co.in/e-ticket-status

Thanks and Regards,
Standard Chartered Bank

Dear Saurav Singh,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no.#CTGDUO1RB6 at this link https://apply.standardchartered.co.in/e-ticket-status

Thanks and Regards,
Standard Chartered Bank

Dear Aishwarya Sheokand,

We are sorry about you not having a good experience with us. Please share with us your contact details and we will get in touch with you at the earliest OR Please submit your details here http://on.sc.com/eTicket and we will arrange a call back for you.

Regards,
Standard Chartered India