Standard Chartered Bank — regarding in unsuccessful atm transaction

Dear officer,

I was withdrawing 10000 from kotak mahindra bank atm using standard chartered bank debit card on 6th january in mayur vihar phase 3 delhi 110096. The money was debited from my account but it didn't came out of atm.

I have raised a couple of request with standard chartered bank customer care but it is still not resolved and i still haven't received money back in my account.

Reference no[protected] for unsuccessful atm cash withdrawal, is under investigation. We will get back to you within 7 working days - stanchart

This was the message i got from standard chartered bank side. Tat of 7 day is too much. I need my money on urgent basis. I have to make an urgent payment.

Kindly help me in getting my money back.