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Standard Chartered Bank Complaints & Reviews

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Updated: May 9, 2025
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Standard Chartered Bank reviews & complaints page 17

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D
Dr. Vinoth Kumar
from Chennai, Tamil Nadu
Feb 8, 2019
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Address: 631551

Hi team is that true or not because i got a mail from the same...

Is that true, because so many fraudulent are there... I want to know the actual what it is

I have recieved a mail from mrs lisa sarah alimah that i want you to be my trustee or kin. And an amount of 5.5m usd to be transferred into my account is it fake or real
Do you really have an account in such name.

Mrs. Lisa sarah alimah and a lawyer named wade westies is also contacting me. So, kinldy look into it and please confirm me that it is fake or real
Standard Chartered Bank customer support has been notified about the posted complaint.
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    K
    from Mumbai, Maharashtra
    Feb 7, 2019
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    Address: 401107

    Hi,

    I have complaint regarding the services which is provided by stan c.
    I have requested to cancel my credit card due to unwanted interest charged by bank. When i spoke to the cc complaint team of stan c they took my complaint and gave me complaont nbr when i conta them again on their system there is no complaint registered and just some fake nbr they have given. Still there is no call back from them.
    Standard Chartered Bank customer support has been notified about the posted complaint.
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      T
      toshreeni
      Feb 6, 2019
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      Address: Hyderabad, Andhra Pradesh, 500001

      I have been laid off in software company and i was jobless from past 5 years. I slowly joined a small company which again has some financial issues.

      I approached bank officials and regularly responding to their phone calls. But they are threatening and harassing for payment from 3 months.

      I even started repaying small small amounts from november

      Yesterday one mr. Dharampal singh -[protected] called and threatened me to come to mumbai and attend court and clear the payment immediately.

      I am depressed and dont know what to do... I request him a lot to give me some time, but he rudely replied..
      Standard Chartered Bank customer support has been notified about the posted complaint.
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        S
        scorpd90
        from Pune, Maharashtra
        Feb 5, 2019
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        Address: 400064

        I availed for a manhattan credit card in nov 2018, hoever made no transcation till date. I as charged inr 1k for subscription fee, i paid off. Later i was charged late fee inr 500 on payment of the earlier subscription fee and again paid off.
        Now i am charged inr 18 twice for trfd in feb 2019, i paid it off once and i am charge again.
        Are you guys serious that if i have a credit card and not using it, you will still charge me for holding one?
        My contact number is [protected]
        Standard Chartered Bank customer support has been notified about the posted complaint.
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          N
          niyajuddin12345
          from Dehra Dun, Uttarakhand
          Feb 4, 2019
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          I have recieved a mail from mrs lisa sarah alimah that i want you to be my trustee or kin. And an amount of 5.5m usd to be transfered into my account is it fake or real.

          Do you really have an account in such name.

          Mrs. Lisa sarah alimah and a lawyer named wade westies is also contacting me. So, kinldy look into it and please confirm me that it is fake or real
          Standard Chartered Bank customer support has been notified about the posted complaint.
          I got the same massage from lisa saraha alimah.. On 11 of March
          That she wants to donate her fund of 5.5m
          Into the charity.
          It's real or Fake???
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            M
            mohan143@
            from Delhi, Delhi
            Feb 3, 2019
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            Address: 532127

            Respected sir / madam
            This is to bring you the kind notice that i have got a mail that their will be a transfer of $5.5 million in bank in thread needle st, london ec2r 8ah, united kingdom, i want to know whether their is an account or not.
            So please let me know about the information as fast as possible
            Thanking you
            Yours sincerely
            Sai venkat mohan. B
            Standard Chartered Bank customer support has been notified about the posted complaint.
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              M
              Manishkrt
              from Pune, Maharashtra
              Feb 2, 2019
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              Address: Pune, Maharashtra, 411006

              Standard chartered offered me the free card but next year they charged annual fee of rs 751 which was not expected from myside so i asked them to reverse that amount and asked them also to cancel the card if they can't reverse the amount in the very same request but they sent me a message after 1 month that amount can't be reversed and they didn't even cancelled the card. Now they have applied interest on the same amount and that amount reached upto rs 3050. I told them i had already raised the duspute case in that case why not they stop charging on 751 outstanding amount so reverse the extra charges and i will pay the yearly charges but now they are asking me to pay complete amount. I want them to reverse the charges that they applied on 751 because they cancelled my card even after my request. Please let me know through email communication earliest. My email id is "[protected]@gmail.com"
              Standard Chartered Bank customer support has been notified about the posted complaint.
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                B
                bharathyvm
                from Mumbai, Maharashtra
                Jan 28, 2019
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                Address: Chennai, Tamil Nadu, 600006

                My brother got credit card of this bank and withdraw cash below 50000. And he started repayment later, that time bank issued unbearble inerest of the money. Due to late payment. How to get noc from this bank with reasonable payment. So many communications made with bank but they treated the consumer in a incorrect way. Hence the consumer get upset and he is noway to come out of the issue. Kindly guide us how to overcome this problem with actual payment
                Standard Chartered Bank customer support has been notified about the posted complaint.
                Jan 28, 2019
                Updated by bharathyvm
                Beyound the actual payment my brother paid but still the bank asking money without closing the account .kindly solve this problem
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                  F
                  Fahimul Haque
                  from Delhi, Delhi
                  Jan 21, 2019
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                  Resolved

                  Address: New Delhi, Delhi, 110025
                  Website: not available

                  Dear Sir/madam,
                  This is in reference of letter sent to you in GK-I branch on dated 16th Oct-2018 through speed post and also email to Customer.[protected]@sc.com on dated[protected] regarding clarity required on monthly charges towards non maintenance of MAB, which have been already deducted from Apr-2018 to Sep-2018 without giving a satisfactory reply, deduction details are as noted under.
                  Detail Charges towards non maintenance of MAB- at Standard Chartered Bank- GK-I Branch New Delhi
                  S.No. Date Balance Amount CF (Rs) Non maint. Charges in (Rs.) CGST+SGST Charges (Rs) Remarks
                  1 Apr-18 8512.23 75.20 13.54 Required clarification.
                  2 May-18 18068.09 354.80 63.86 Required clarification.
                  3 Jun-18 12900.83 600.00 108.00 Required clarification.
                  4 Jul-18 7088.83 600.00 108.00 Required clarification.
                  5 Aug-18 5361.83 218.49 39.34 Required clarification.
                  6 Aug-18 5362.00 381.51 68.66 Required clarification.
                  7 Sep-18 4911.83 600.00 108.00 Required clarification.
                  Total 2830.00 509.40
                  Total deduction including CGST & SGST : 3339.40

                  Observing since last 6 months (April-18 to Sep-18) a heavy amount of Rs-3339.40 (Rupees Three thousand three hundred and thirty nine only) you have deducted from my saving account without any intimation at my registered email ID with the bank nor sent any correspondence regarding this on Local/permanent address, while this was the salary account which was opened with zero maintenance balance.

                  Now request you please give clarification on my concern as noted under and details required as per RBI guidelines towards debited of huge amount on monthly basis.

                  I. if salary account opened with zero maintenance then how the amount will be deducted.
                  II. Second, if the salary stops to credit in this account, then why it is not closed.
                  III. Third, If you own converted this salary account to saving account, have you ever intimate to me through any correspondence.
                  IV. Fourth, without any information how can you deduct a huge amount (Rs-3339.40) within six months? (Please show the non maintenance charges terms & condition agree by me)
                  Request you please give point wise reply of the above said points and if you will not bother to give reply then i am bound to approach your higher management and Consumer Forum for the same that you have illegally deducted a huge amount from my saving account and also note i will make highlight this matter to my family and friends and social media to not having any business/transaction with you in future.
                  Further also note i swear if you will not bother to refund the amount of Rs-3339.40 within three months then i am bound to do negative marketing of your bank and will stop three thousand three hundred and thirty nine customers to associate with your bank. (i.e Standard Chartered Bank of India)

                  Fahim Ul Haq
                  (Complainant)
                  Jan 21, 2019
                  Complaint marked as Resolved 
                  Dear Sir/mam----Standard Chartered Bank has not replied satisfactory and the the issue is not resolved (please refer trailing mail) for which i wrote to them on online complaint as well as sent mail on [email protected] on 21-01-2019. Date : 21-01-2019 Attachments 3:16 PM (1 hour ago) Dear Mr Karthick S, This is in reference of your reply (18-01-2019) regarding reversal on excess amount charged towards non maintenance of salary account, i let you know for the same that i wrote to your Branch manager (G.K New Delhi) earlier two letter but did not get any response from him/her regarding the same. (letter attached here with for your reference which had/have been sent through Speed Post on dated 16-10-2018, 27-11-2018 and 21-01-2019 respectively. Further please note even still i did not get my balance amount of Rs4, 204.00-which is laying with you after closure of account on dated 07-12-2018. Request you please release the cheque draft of my balance amount of Rs-4, 204.00 at my permanent address immediately and confirm the the amount of Rs-3, 339.40 which have been deducted from my account illegally. Rgds Fahim Ul Haq 8800255571 Date : 18-01-2019 Ref : 01/19/044211/SP/LIB Dear Mr Haq, Thank you for writing to us and giving us an opportunity to help you. This is with reference to your e-mail dated 14 January 2019. We understand your concern about charges reversal. We wish to confirm that your account 0115 stands closed effective from 07 December 2018. We thank you for banking with us and look forward to the pleasure of serving you again in the near future. On reviewing our records, we wish to inform that your account was maintained as axcess plus Savings account wherein the minimum balance to be maintained across a month is Rs.25, 000.00 separately for each account. In case this requirement is not adhered to, we would be constrained to levy the charges as per our prevailing schedule of service charges. Hence, we sincerely regret our inability to reverse the same for closed account. Please feel free to write back to us for any further support. We will be happy to assist you. We assure you of our best service at all times. Yours sincerely, On behalf of Standard Chartered Bank Karthick S Officer - Customer Care
                  Standard Chartered Bank customer support has been notified about the posted complaint.
                  Jan 30, 2019
                  Updated by Fahimul Haque
                  Dear Sir/madam,
                  i did not get any response from Standard Chartered bank on the matter of excess amount charged from my salary account, nor they are giving any clarification on the same.
                  Request you please intervene in this matter, details are already shared in trailing mail (please enclosed here with the attachment for your ref)

                  Rgds
                  Fahimul Haque
                  [protected]

                  While executive approach in one shopping mall and he said life time free card.
                  after getting my card, i got cal from customer care and they are saying annual fees and joining fees applicable. why these people telling false promises
                  I lost my standard chartered credit card long back, but charges are keep on coming ! Want to close the account .

                  I am not using it, why to keep on charging the service charges which is misplaced and not used by me.
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                    R
                    rathod1592
                    from Mumbai, Maharashtra
                    Jan 18, 2019
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                    On 3rd january, i have received an sms from my standard chartered " that rs 64145 inr has been debited towards ecs after a complaint i came to know that it was credited to banayatree service ltd

                    I have never heard of any banyan tree services nor have i authorised any such mandate. I have talked to the branch executive and a complaint has been raised. Also, however, the mandate has not been resolved yet and who has submitted.

                    My account number [protected]. “i request you to cancel this mandate immediately. While i have already emptied my account, and please get my money back.
                    +2 photos
                    Standard Chartered Bank customer support has been notified about the posted complaint.
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                      D
                      ddhamija
                      from New Delhi, Delhi
                      Jan 17, 2019
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                      Address: 122002

                      I had taken personal loan[protected] from standard chartered bank in june 2017 and the ecs debit started from july 2017 (Emi -8861/-) and it was continuously deducted till may 2018.
                      Then standard chartered bank executive called me up in month of november 2018 and during that time i was in kuwait on official trip and told me that my last emi is still pending for the said loan and i have to pay the remaining emi with interest on it. I told them to send me email about the emi then i will check and pay it. They never sent any mail or any written communication and now they have downgraded my cibil score, which has affected my financial requirements from other banks.
                      The ecs was regularly processed for the said loan. If one of the emi was not processed then it is not my fault and they need to inform me about the same in the month of jun 2018 itself.
                      All the emis were processed on 15th of every month and you can also check my bank statement attached that on 15th jun 2018 adequate funds were available for processing of the emi. This shows that standard chartered bank has itself not debited my emi and now in month of november asking me for the extra interest on the emi.
                      Kindly help me getting justice and restoring my cibil score as it is hampering my other transactions/ financial needs.

                      Deepak
                      [protected]
                      Standard Chartered Bank customer support has been notified about the posted complaint.
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                        A
                        AshishNigam0132
                        from New Delhi, Delhi
                        Jan 17, 2019
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                        Address: Kanpur, Uttar Pradesh, 208011

                        Scb bank limited.
                        Ubject; reverse my amount credit card interest charges...
                        Gunda raj is made up of bank robbers to rob and loot excess money.. Can i die
                        Suicide letter wizard for scb bank word helps you to create a suicide letter according to your preferences. Use professional payment. Choose from a variety of styles. Make your letter look great.
                        Standard Chartered Bank customer support has been notified about the posted complaint.
                        If my credit card limit has been over means need to stop the transaction why the standard chartered bank allowing and charging excess Money during the payment. this is a fraud need to consider
                        And my brother using Hdfc for him the transaction will not be allowed after the limit

                        re: scb card no 4622-7354-5174-4420 - Comment #3338766 - Image #0
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                          A
                          amitkemani
                          from Delhi, Delhi
                          Jan 9, 2019
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                          regarding in unsuccessful atm transaction

                          Dear officer,

                          I was withdrawing 10000 from kotak mahindra bank atm using standard chartered bank debit card on 6th january in mayur vihar phase 3 delhi 110096. The money was debited from my account but it didn't came out of atm.

                          I have raised a couple of request with standard chartered bank customer care but it is still not resolved and i still haven't received money back in my account.

                          Reference...
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                          S
                          siddhartha25
                          from Delhi, Delhi
                          Jan 7, 2019
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                          Address: New Delhi, Delhi, 110059

                          Against my credit card purchase i am paying in two accounts:
                          1. Physical credit card issued to me by bank.
                          2. Instabuys executive account. What i never know.
                          Now physical credit and instabuys account show different due amounts. And i have been paying for both the dues. I was in the mind i am paying for the
                          Bank issued card only but to my utter surprise i have found i am paying for both. Today upon receiving outstanding amount from instabuys in my smart phone and paying confusion triggered in my mind that i might have already
                          Paid the dues and found there are two accounts: one bank's and the other is instabuys. And i am seriously concerned now.

                          Please address my issue.
                          Standard Chartered Bank customer support has been notified about the posted complaint.
                          My credit card no is [protected], sir there is I could not use the card of standard charted bank but there is some amount is on behalf on my credit card account is firstly there is 500rs then here is 1668.22.what is this tell me about that amount by statement. thanks and regards.

                          B P BONDRE

                          [protected]
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                            S
                            Santhi2810
                            from Hyderabad, Andhra Pradesh
                            Jan 4, 2019
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                            standard chartered 360 rewards

                            360 rewards page is not working from past 3 days and they are not displaying any message on the portal until we go and redeem any voucher. One of the executive responded to my call, Vandana answered very impolitely and saying you can redeem anywhere and anytime but that is not working from past 3 days. I have enough of credit card points but unable to use them . After my call they started displaying message on the site opening page itself....
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                            DheerajChauhan
                            from Noida, Uttar Pradesh
                            Jan 1, 2019
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                            This is to inform and need urgent action.

                            I (Dheeraj singh chauhan / dheeraj. [protected]@gmail.com) got a call from aryan trivedi ([protected]) regarding over draft (Od) account opening on behalf of mortgaging life insurance.

                            As i needed urgent money on less interest, so i continued my discussion with aryan.
                            He then told me a plan, in which i can have an od account with limit of 15 lac (The amount which i needed). But to open that account i have to have a insurance policy with premium of apporx. 72000 per year. If i can get that policy than i would have to mortgage that to bank and then bank will open an od account on name of me. And in that case i just have to pay interest of 15 lac for 10 years and premium 70000 of insurance policy.

                            Scheme will be like;
                            Roi 7.25 per annam and on releasing basis.. Means need to pay interest only on withdrawn amount, which i'll be withdrawing from od account.
                            And also i don't need to pay 15 lac after 10 years, i'll get noc from bank!!
                            As if i withdraw 15 lac in first month than i need to pay interest on that amount upto 10 years plus premium of policy till 10 years.

                            Per month interest on 15 lac - 9062
                            Interest - 9062 * 12 * 8 = 869952 (Interest tneed to pay only for 8 years, as waving off on interest for intial 2 years will be given to me)
                            Premium for policy (As no gst on 72000 from next year) - 69000 * 10 = 690000

                            So total amount payable by me = 869952 + 690000 = 1559952

                            Policy will be mortgaged for security.

                            Then he suggested to take policy from hdfc life. Plan will be hdfc super income plan.

                            He use to call me daily 4-5 times. On 27 nov 2018 around 2:00 pm after discussion with aryan, i got a call from jaydev giri ([protected]).
                            Jaydev giri described me plan to pay 69000 (+ 3000 gst only for first year) for 10 years and from 11 to 20 year i'll get cash back @12.5 interest rate (Amount will be approx 6, 09, 375). Also at the time of maturity on 20th year i'll get 9, 77, 625 rupees. So total will come around (15, 8, 000).

                            Also jaydev told me that i can cancel the policy with in 30 days, after receiving hard copy of bond at my postal address. And i'll get full amount back into my account, without any deduction.

                            Before around two weeks i pressurized him to get this process done soon as now i have registered for policy. Then he used to tell me like, please wait our bank has opened your overdraft account and dispatched the kit, sooner your are going to get that account kit. Also he is sending an executive to my office who will take signature on bond papers.
                            But from last one week or two, i am trying to track aryan, but he is not picking up my call.in mean time i also got opportunity to talk with another executive of your bank, named ashish aggarwal ([protected]).

                            My first request is, cancel my policy (Policy number[protected], for which i've not received any bond paper yet. I am surrendering this due to false commitment.
                            Secondly, take a strict action against all the persons involved in this fraud scheme.

                            Please guide me or put efforts to get all my money back involved in this process with compensation.
                            Standard Chartered Bank customer support has been notified about the posted complaint.
                            Jan 02, 2019
                            Updated by DheerajChauhan
                            I want to add here;

                            Persons (Aryan and Ashish) representing Stan Chart may be from HDFC Life as they forced me to go for HDFC life policy to get OD account from Stan Chart. So it'll great if you can also forward my complaint to HDFC life department.

                            Regards,
                            Dheeraj Chauhan
                            I want to add here;

                            Persons (Aryan and Ashish) representing Stan Chart may be from HDFC Life as they forced me to go for HDFC life policy to get OD account from Stan Chart. So it'll great if you can also forward my complaint to HDFC life department.

                            Regards,
                            Dheeraj Chauhan
                            Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
                            DheerajChauhan's [Complaint's author] reply, Jan 14, 2019
                            @HDFC Life customer care,

                            I already emailed/complained same concern to [email protected] on 1st January and received a call on 11th Jan 2019 from HDFC life settlement department (011 42045500) and provided me following three options;

                            > Put your policy in paid up mode – one premium you’ve already paid, pay one more premium and after that you can withdraw your money at any time, after two years.
                            You’ll get money after deduction of 5% surrender charges.
                            > We’ll return a sum of money, after deducting money which has given to Metis marketing as a commission. That commission could be anything from 35% to 50%.
                            > Legal action will take two three more months and I (HDFC life) will not recommend as if anything bad happened with you and that required any claim, you’ll not get that as your policy is in complaint mode.

                            I said I'll go for legal option as I want to expose your misleading employees and also need my whole money back.

                            Also I got a call from Standard charted complaint resolving department (044 49124299) today (14 January 2019), they confirmed me that no one has been called me from Standard charted bank for opening of OD account on behalf of HDFC life policy. They checked all the mobile numbers mentioned above (Aryan, Ashish & Jaydev ) into their database and found unavailable.

                            So finally I can conclude and very sure that all three; Aryan, Ashish and Jaydev from HDFC life (or Metis Marketing) .
                            My request to HDFC life, please trace all three persons, punish them so that they will not mislead anyone in future. Also return my whole money at the earliest.

                            Regards,
                            Dheeraj Chauhan
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                              H
                              HUZEFA HASAN
                              from Khandwa, Madhya Pradesh
                              Dec 27, 2018
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                              Address: Bhopal, Madhya Pradesh, 462001

                              I have two cards withestandard chartered, one platinum and one titanium credit card withe all dues cleared on time so far for start

                              I would like to lodge an complaint against thee a4 interest amount charged on my platinum credit card on current month statement.

                              * the a4 interest can only be charged on thee outstanding amount if i have had any outstanding amount due from thee last outstanding amount after last due date. But i will like to let you know that i had paid thee whole outstanding amount before due dates.

                              On thee both cases i mentioned above from last two months, thee outstanding amount was paid in full within due dates but though there was an a4 interest has been charged on platinum card for this month.

                              Also i can see that there was an trfd made by bank without my concern from my platinum credit card to titanium credit card on15th nov 2018 which is a day before thee actual due date of outstanding amount on platinum credit card. And titanium credit card

                              And now bank is charging me interest and gst for this trfd. But i want to clearly mention thee trfd was made before due date and there was no instruction from me to make a trfd. Therefore bank can't charge me any interest on my titanium credit card for making a trfd to platinum card by bank self.

                              I would also like to mention i have paid all outstanding for both card before due days all thee time and never provided any instruction for fund transfer to one card to another
                              Standard Chartered Bank customer support has been notified about the posted complaint.
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                                D
                                Dr Umesh
                                from Jaipur, Rajasthan
                                Dec 26, 2018
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                                Address: Jaipur, Rajasthan, 302020

                                Why you are charging annual fees where as you told to me at the time of issuing the credit card that there is no annual charges as it is free of annual charges.
                                Please either cancel my annual charges or refund my annual charges otherwise i have to cancel my credit card.
                                It is very embarrassing and creating mental harassment for me. Do it as early as possible.

                                Dr. Umesh solanki
                                [protected]
                                [protected]@rediffmail.com
                                Standard Chartered Bank customer support has been notified about the posted complaint.
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                                  Z
                                  Zohaib Masiha
                                  from Delhi, Delhi
                                  Dec 26, 2018
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                                  Standard chartered bank of london?
                                  Add: no.1 basing hall avenue, london ec2v 5dd, united kingdom
                                  International transfer department
                                  Email: [protected]@yandex.com
                                  Tel: +44 [protected]
                                  Fax: +44 [protected]
                                  Mr. Adam pallock
                                  Payment director

                                  Attn: zohaib alam,

                                  We acknowledged the receipt of your e-mail: i am the foreign operation manager to write you in respect to your email which we have received.

                                  Actually, we have earlier been told about you by the madam mrs. Lisa sarah alimah that she wishes you to be her trustee/representative for the claim her deposit with our bank barr wade has declare your name next of kin and the fund should transfer to your account within three bank working days.

                                  Mrs. Lisa sarah alimah customer with account no. [protected], ibanbic:rbosgb2l substantial amount (Us$5, 500, 000.00) of deposit with us.

                                  We are processing the transfer document once the fund is ready we will inform you and transfer the total amount of $5.5million dollars direct into your account immediately please bear with us, we will get back to you soon.

                                  Mr. Adam pallock
                                  Payment director
                                  Standard Chartered Bank customer support has been notified about the posted complaint.
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                                    K
                                    Krron
                                    from Jammu, Jammu and Kashmir
                                    Dec 26, 2018
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                                    I applied the card on 13th december 2018 online and they checked my cibil on the same date as per my cibil report which is also very gud, then scb contacted me for the dox on the same day. After that verification part is done on 19th of december and that verification guy said u will get ur credit card with in 4 to 5 days. And on 24th when i called them to know the status scb customer care said it has been declined with the same status — doesnt meet bank policy. Even my itr is 12.50 lacs, already having credit cards of amex, axis, hdfc regalia, kotak royale. Is it really a banking or i think scb is having worst underwriters and management.
                                    Standard Chartered Bank customer support has been notified about the posted complaint.
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