Standard Chartered Bank Complaints & Reviews

I had a sc bank credit card.. I was facing lots of issues with standard chartered credit card.. So i stopped using that card for purchases. 0 transaction on that card but only one credit card loan was going.. That is also no annual fee card.. The loan account they given me some other 16 digit card number they told me to pay to that loan account.. There also i faced some problems. Then i startered paying to the given card number.. After so many issues i decided not to use the credit card.. When the card expired i didn't collect the new card.. (Also address update issue with bank) but i paid regularly for the loan account without fail also within the pay by date.. I only received msg saying your credit card number this month due this much.. I paid that amount to loan account.. But after two month when i check through online banking they put some random charges in my card which i not used for years also i don't have the new card.. When i tried to check what are the charges online banking shows no records found.. So i called customer care number they said you don't have our new card you have to close your full loan and the charges are overlimit charges.. And also told me to pay the full loan amount to avoid charges.. That month i received msg saying you have to pay around 160000 for your card.. Also i paid the whole amount within the pay by date.. But after that also the put some random charges in my account.. When i spoke to the customer care person explain everything he told not to worry we will reverse the charges and make it to 0 with in 48 hours. Then i didn't received any communication from sc bank after a month i just checked my online it was showing some increased amount... After that i called customer care they told your financial charges not yet reversed.. Will forward your issue to the concerned team and you will get a confirmation msg within 2 days.. But i received some promotional msg only.. But still that amount is not reversed.. Pls take actions on my issue.. Also i have some other bank credit cards i never faced any issues with any other bank cards.. This sc bank only creating new ideas to cheat customers..

I am a salaried professional with good cibil score. I have been paying my credit card payments on time for past 2 years.in dec, i was not sure of how the billing is done and did not make full payment. Since last 2 months i am calling and writing to the bank to have somebody call me and walk me through my details to help close the account.
One representative called but she had no information that i requested - she could not even say from which date i am supposed to be paying. Now scb is just sending me sms / letters saying they tried to contact me but could not - which is a big lie and just trying to get past the issue by shifting the blame and responsibility on me.
All the time customers are not responsible for not paying. I am tired of calling their helpline, its a waste of time as i just keep putting requests. They call me after 7 working days and that too with half knowledge. It is harassment and trying to degrade my cibil score. As a working professional i cannot afford so much time.

Pls help!!!

Hi
Complaint no.1
My name is mehfuz farooqui. I tried to withdraw 5000rs from corp atm machine of mira road branch between 12.10pm to 12.14pm on 7th feb 2019 from my standard chartered bank account (Ac no. [protected]) thru debit card. But the money didn't dispense from atm machine and my stanc account debited by 5000rs. Many others on the same day face the same problem. Immediately i complaint to the corp bank mira road branch and they told within 24 hours the amount will get credited back in my account. But still the amount not credited back. Immediately i raised complaint to stanc thru netbanking. But still no response from stanc and amount still not credited back
Complaint 2
Again i did transfer of 10000rs on 11th feb 2019 at 11am from google pay to my wife account from above said same account. But that too got debited from my account and not credited to my wife account. I launch complaint via email to both google pay and stanc. But still no reply
Please help as my account is nil and i don. T have money for my expense.

I have been using kuch bhi on emi since long. I have couple of transactions that i want to use this option in current month. But i'm not able to do so. I tried calling customer care, used their mailing option and getting completely non-sense reply. As per customer care guy: "you have that option in your online account but you don't have that offer" i'm using this option so long and i plan my transaction that way. Suddenly i'm not able to do so, "without any communication"? If this option is not there then i won't do the transactions that needs this option and i'll plan it other way. You can't say that i have this option but i can't use. If this is the case, it is fraud, as i did some transactions after seeing that i have this option and i am not being communicated that this option is not on my account. Please take some urgent action and give solution to issue as this issue is clearly related to fraud.

Hi team is that true or not because i got a mail from the same...

Is that true, because so many fraudulent are there... I want to know the actual what it is

I have recieved a mail from mrs lisa sarah alimah that i want you to be my trustee or kin. And an amount of 5.5m usd to be transferred into my account is it fake or real
Do you really have an account in such name.

Mrs. Lisa sarah alimah and a lawyer named wade westies is also contacting me. So, kinldy look into it and please confirm me that it is fake or real

Hi,

I have complaint regarding the services which is provided by stan c.
I have requested to cancel my credit card due to unwanted interest charged by bank. When i spoke to the cc complaint team of stan c they took my complaint and gave me complaont nbr when i conta them again on their system there is no complaint registered and just some fake nbr they have given. Still there is no call back from them.

I have been laid off in software company and i was jobless from past 5 years. I slowly joined a small company which again has some financial issues.

I approached bank officials and regularly responding to their phone calls. But they are threatening and harassing for payment from 3 months.

I even started repaying small small amounts from november

Yesterday one mr. Dharampal singh -[protected] called and threatened me to come to mumbai and attend court and clear the payment immediately.

I am depressed and dont know what to do... I request him a lot to give me some time, but he rudely replied..

I availed for a manhattan credit card in nov 2018, hoever made no transcation till date. I as charged inr 1k for subscription fee, i paid off. Later i was charged late fee inr 500 on payment of the earlier subscription fee and again paid off.
Now i am charged inr 18 twice for trfd in feb 2019, i paid it off once and i am charge again.
Are you guys serious that if i have a credit card and not using it, you will still charge me for holding one?
My contact number is [protected]

I have recieved a mail from mrs lisa sarah alimah that i want you to be my trustee or kin. And an amount of 5.5m usd to be transfered into my account is it fake or real.

Do you really have an account in such name.

Mrs. Lisa sarah alimah and a lawyer named wade westies is also contacting me. So, kinldy look into it and please confirm me that it is fake or real

Respected sir / madam
This is to bring you the kind notice that i have got a mail that their will be a transfer of $5.5 million in bank in thread needle st, london ec2r 8ah, united kingdom, i want to know whether their is an account or not.
So please let me know about the information as fast as possible
Thanking you
Yours sincerely
Sai venkat mohan. B

Standard chartered offered me the free card but next year they charged annual fee of rs 751 which was not expected from myside so i asked them to reverse that amount and asked them also to cancel the card if they can't reverse the amount in the very same request but they sent me a message after 1 month that amount can't be reversed and they didn't even cancelled the card. Now they have applied interest on the same amount and that amount reached upto rs 3050. I told them i had already raised the duspute case in that case why not they stop charging on 751 outstanding amount so reverse the extra charges and i will pay the yearly charges but now they are asking me to pay complete amount. I want them to reverse the charges that they applied on 751 because they cancelled my card even after my request. Please let me know through email communication earliest. My email id is "[protected]@gmail.com"

My brother got credit card of this bank and withdraw cash below 50000. And he started repayment later, that time bank issued unbearble inerest of the money. Due to late payment. How to get noc from this bank with reasonable payment. So many communications made with bank but they treated the consumer in a incorrect way. Hence the consumer get upset and he is noway to come out of the issue. Kindly guide us how to overcome this problem with actual payment

Dear Sir/madam,
This is in reference of letter sent to you in GK-I branch on dated 16th Oct-2018 through speed post and also email to Customer.[protected]@sc.com on dated[protected] regarding clarity required on monthly charges towards non maintenance of MAB, which have been already deducted from Apr-2018 to Sep-2018 without giving a satisfactory reply, deduction details are as noted under.
Detail Charges towards non maintenance of MAB- at Standard Chartered Bank- GK-I Branch New Delhi
S.No. Date Balance Amount CF (Rs) Non maint. Charges in (Rs.) CGST+SGST Charges (Rs) Remarks
1 Apr-18 8512.23 75.20 13.54 Required clarification.
2 May-18 18068.09 354.80 63.86 Required clarification.
3 Jun-18 12900.83 600.00 108.00 Required clarification.
4 Jul-18 7088.83 600.00 108.00 Required clarification.
5 Aug-18 5361.83 218.49 39.34 Required clarification.
6 Aug-18 5362.00 381.51 68.66 Required clarification.
7 Sep-18 4911.83 600.00 108.00 Required clarification.
Total 2830.00 509.40
Total deduction including CGST & SGST : 3339.40

Observing since last 6 months (April-18 to Sep-18) a heavy amount of Rs-3339.40 (Rupees Three thousand three hundred and thirty nine only) you have deducted from my saving account without any intimation at my registered email ID with the bank nor sent any correspondence regarding this on Local/permanent address, while this was the salary account which was opened with zero maintenance balance.

Now request you please give clarification on my concern as noted under and details required as per RBI guidelines towards debited of huge amount on monthly basis.

I. if salary account opened with zero maintenance then how the amount will be deducted.
II. Second, if the salary stops to credit in this account, then why it is not closed.
III. Third, If you own converted this salary account to saving account, have you ever intimate to me through any correspondence.
IV. Fourth, without any information how can you deduct a huge amount (Rs-3339.40) within six months? (Please show the non maintenance charges terms & condition agree by me)
Request you please give point wise reply of the above said points and if you will not bother to give reply then i am bound to approach your higher management and Consumer Forum for the same that you have illegally deducted a huge amount from my saving account and also note i will make highlight this matter to my family and friends and social media to not having any business/transaction with you in future.
Further also note i swear if you will not bother to refund the amount of Rs-3339.40 within three months then i am bound to do negative marketing of your bank and will stop three thousand three hundred and thirty nine customers to associate with your bank. (i.e Standard Chartered Bank of India)

Fahim Ul Haq
(Complainant)

On 3rd january, i have received an sms from my standard chartered " that rs 64145 inr has been debited towards ecs after a complaint i came to know that it was credited to banayatree service ltd

I have never heard of any banyan tree services nor have i authorised any such mandate. I have talked to the branch executive and a complaint has been raised. Also, however, the mandate has not been resolved yet and who has submitted.

My account number [protected]. “i request you to cancel this mandate immediately. While i have already emptied my account, and please get my money back.

I had taken personal loan[protected] from standard chartered bank in june 2017 and the ecs debit started from july 2017 (Emi -8861/-) and it was continuously deducted till may 2018.
Then standard chartered bank executive called me up in month of november 2018 and during that time i was in kuwait on official trip and told me that my last emi is still pending for the said loan and i have to pay the remaining emi with interest on it. I told them to send me email about the emi then i will check and pay it. They never sent any mail or any written communication and now they have downgraded my cibil score, which has affected my financial requirements from other banks.
The ecs was regularly processed for the said loan. If one of the emi was not processed then it is not my fault and they need to inform me about the same in the month of jun 2018 itself.
All the emis were processed on 15th of every month and you can also check my bank statement attached that on 15th jun 2018 adequate funds were available for processing of the emi. This shows that standard chartered bank has itself not debited my emi and now in month of november asking me for the extra interest on the emi.
Kindly help me getting justice and restoring my cibil score as it is hampering my other transactions/ financial needs.

Deepak
[protected]

Scb bank limited.
Ubject; reverse my amount credit card interest charges...
Gunda raj is made up of bank robbers to rob and loot excess money.. Can i die
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Dear officer,

I was withdrawing 10000 from kotak mahindra bank atm using standard chartered bank debit card on 6th january in mayur vihar phase 3 delhi 110096. The money was debited from my account but it didn't came out of atm.

I have raised a couple of request with standard chartered bank customer care but it is still not resolved and i still haven't received money back in my account.

Reference...

Against my credit card purchase i am paying in two accounts:
1. Physical credit card issued to me by bank.
2. Instabuys executive account. What i never know.
Now physical credit and instabuys account show different due amounts. And i have been paying for both the dues. I was in the mind i am paying for the
Bank issued card only but to my utter surprise i have found i am paying for both. Today upon receiving outstanding amount from instabuys in my smart phone and paying confusion triggered in my mind that i might have already
Paid the dues and found there are two accounts: one bank's and the other is instabuys. And i am seriously concerned now.

Please address my issue.

360 rewards page is not working from past 3 days and they are not displaying any message on the portal until we go and redeem any voucher. One of the executive responded to my call, Vandana answered very impolitely and saying you can redeem anywhere and anytime but that is not working from past 3 days. I have enough of credit card points but unable to use them . After my call they started displaying message on the site opening page itself....

This is to inform and need urgent action.

I (Dheeraj singh chauhan / dheeraj. [protected]@gmail.com) got a call from aryan trivedi ([protected]) regarding over draft (Od) account opening on behalf of mortgaging life insurance.

As i needed urgent money on less interest, so i continued my discussion with aryan.
He then told me a plan, in which i can have an od account with limit of 15 lac (The amount which i needed). But to open that account i have to have a insurance policy with premium of apporx. 72000 per year. If i can get that policy than i would have to mortgage that to bank and then bank will open an od account on name of me. And in that case i just have to pay interest of 15 lac for 10 years and premium 70000 of insurance policy.

Scheme will be like;
Roi 7.25 per annam and on releasing basis.. Means need to pay interest only on withdrawn amount, which i'll be withdrawing from od account.
And also i don't need to pay 15 lac after 10 years, i'll get noc from bank!!
As if i withdraw 15 lac in first month than i need to pay interest on that amount upto 10 years plus premium of policy till 10 years.

Per month interest on 15 lac - 9062
Interest - 9062 * 12 * 8 = 869952 (Interest tneed to pay only for 8 years, as waving off on interest for intial 2 years will be given to me)
Premium for policy (As no gst on 72000 from next year) - 69000 * 10 = 690000

So total amount payable by me = 869952 + 690000 = 1559952

Policy will be mortgaged for security.

Then he suggested to take policy from hdfc life. Plan will be hdfc super income plan.

He use to call me daily 4-5 times. On 27 nov 2018 around 2:00 pm after discussion with aryan, i got a call from jaydev giri ([protected]).
Jaydev giri described me plan to pay 69000 (+ 3000 gst only for first year) for 10 years and from 11 to 20 year i'll get cash back @12.5 interest rate (Amount will be approx 6, 09, 375). Also at the time of maturity on 20th year i'll get 9, 77, 625 rupees. So total will come around (15, 8, 000).

Also jaydev told me that i can cancel the policy with in 30 days, after receiving hard copy of bond at my postal address. And i'll get full amount back into my account, without any deduction.

Before around two weeks i pressurized him to get this process done soon as now i have registered for policy. Then he used to tell me like, please wait our bank has opened your overdraft account and dispatched the kit, sooner your are going to get that account kit. Also he is sending an executive to my office who will take signature on bond papers.
But from last one week or two, i am trying to track aryan, but he is not picking up my call.in mean time i also got opportunity to talk with another executive of your bank, named ashish aggarwal ([protected]).

My first request is, cancel my policy (Policy number[protected], for which i've not received any bond paper yet. I am surrendering this due to false commitment.
Secondly, take a strict action against all the persons involved in this fraud scheme.

Please guide me or put efforts to get all my money back involved in this process with compensation.