Standard Chartered Bank — Standard Chartered Bank - error in Account closure and Cibil Reporting

Address:

Pune, Maharashtra

This is with respect to Standard Chartered Credit Card [protected] given to me free in a promotion approx. ten years ago. In April 2006, I found that I was charged for a transaction not authorised by me and duly reported the same. Bills were paid after netting off disputed amount as I was in dialogue with the Customer Care team and as instructed by them. However they continued to charge me late fee without resolving my issue. I got fed up following up with them and cancelled my card. Despite this they went on to charge me an Annual Renewal fee in May 06 ( this was never told to me at the time of giving the card – in fact I was told the card was free! ). They finally wrote to me acknowledging my cancellation in Aug 2006. At this time the outstanding was approx. 4000/- which included 1852/disputed amount and 2000/- renewal fee. All other payments were cleared by me. I clearly told them that this outstanding was incorrect as I had cancelled my card and my dispute was unresolved. I never heard from Standard Chartered thereafter and naturally I assumed the matter closed. Recently, I was shocked to learn that Standard Chartered continued to show outstanding in my name impacting my Cibil Rating. I have never heard back from Standard Chartered Bank in all these years and am a victim of Standard Chartered Banks Mis Handling and Mis communication to Cibil. Please help in correct closure and correcting my credentials at Cibil.