Standard Chartered Bank — top up loan amount is not released demanding processing fee

Hi Sir/Madam

This is Narayana. I have applied emergency topup loan in Standard Charered Bank. They are (Asha from Standard Charered BankLoan dept) agree and commited to give loan with ZERO processing fee on loan amount. Even I got call from Standard Charered Bank manager(Aswini) to confirm my loan amount before processing. She also confirm committed ZERO processing fee and rate of interest is 10.99%.

Today(May 2nd 2018) I got call from Asha saying we don't give loan without processing fee.

Initially/before submitting documents they committed with 0% processing fee, after submitting all the documents all off sudden their attitude got changed in terms of behavior and they are demanding processing fees 2359/- looks this not fair.

Kindly look into this issue and revert back as early as passible.

This is not right to play with customers.

Pls find attached record of Asha and SCB manager(Aswini) to agree & committed loan amount details.

Note:For emergency i have given my total salary amount to my family.
Because loan amount is coming my account on May 2nd and so i can manage my children fee, house rent and other thins on this loan amount and remaining loan amount to give my family for medical emergency.
May 2nd loan amount not release because of processing fee issue. Now i am total struck to pay school fee, house rent, EMIs and other things.

My contact details are as below.
Name: Narayana
Mail iD: [protected]@gmail.com
Address: UdayNagar, Bangalore.

Thanks,
Narayana